we cannot provide any information about your refund 2019
CADE days of the week will be signified by: A TC 846 in CADE cycle "20052303" indicates processing occurred Wednesday of the 23rd cycle in year 2005. Advise the taxpayer of your actions and when to expect their refund. See IRM 21.2.1.22, Modernized e-File (MeF/TRDB), and IRM 3.42.5.14.5, Forms for 1040 Modernized e-File (MeF), for limitations on e-filed current and prior year returns. This appears on CC TRDBV as GUF Voided/Deleted or GUF perfected but there is no MFT 32. After completing procedures in 3b and 3c below, follow procedures in paragraph 4. If preparer misconduct is suspected, refer to IRM 25.24.1.3, Identifying Potential RPM Issues For Telephone Assistors/Taxpayer Assistance Center (TAC) Assistors, for additional information. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. See IRM 21.6.6.2.20.3, CP 01H Notice or Letter 12C Decedent Account Responses, for guidance. (10) IRM 21.4.1.4.1.2(1) Updated procedures for Non-TPP assistors to address if the taxpayer's return was UPC 126 RC 0 but was not moved to MFT 32 prior to the end of year cycle deadline and the return is archived. The IRS began processing returns on 2/12, you may not find a record of it or the website may say that you have put in incorrect information when tracking your federal refund. If the UPC 126 RC 0 posted to the account more than 14 days prior to the date of the call, see IRM 25.25.6.6.2 (3), Procedures for when the Caller has not Received or Lost the Taxpayer Protection Program (TPP) Letter, follow instructions under NOTE. EFT refund refused by a financial institution (undeliverable); refund issued by check. CC UPTIN will identify when a return is sent to the Rejects Unit by the Unpostable Function. Advise the taxpayer to allow 16 weeks from the date of their call to check back on the status of their return. Please have your paperwork (such as cancelled checks, amended return, etc.) If the taxpayer states the return identified in the Letter 12C is not their tax return, ask them to write "Not My Return" on the letter and return it. CC NOREFP can be used to stop direct deposit refunds as well as paper refund checks. See IRM 21.4.1.5.6.1, Credit Elect Reversals, for additional information. Refer to IRM 21.4.1.5.7, Direct Deposit - General Information, for inquiries involving debit cards. Refer to IRM 2.4.37, Command Code NOREF Overview, for a complete description and input requirements. CC FFINQ aids in determining whether a return has been sent to ERS. If the bank does not respond within 15 calendar days of the letter, contact the bank by phone to determine the status of the request. If a TC 904 is present or IDRS indicates no tax module, send a Letter 109C, Return Requesting Refund Can't be Located or Not Filed; Send Copy, to the taxpayer asking the taxpayer to file again. IPU 22U0548 issued 04-26-2022. Send closing letter advising taxpayer information is required to complete processing. Resolve case if the necessary information is included. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS. Refer to IRM 25.6.1.5, Basic Guide for Processing Cases with Statute of Limitations Issues, for additional information. Address shown on the original return and new address if appropriate. How many people are seeing "We cannot provide any information about your refund" Use this thread to share what you have found out and connect with others seeing this same message Here! If the taxpayer requested but did not receive a direct deposit refund, compare the routing transit number (RTN) and the account number on the tax return to IDRS and the Form FMS 150.1/TCIS. You may use the suggested verbiage below:We are no longer authorized to reissue your Economic Impact Payment (EIP) 1 or 2. You can get this number from your Form 1040, line 35a. If the TIN on the return does not pass validity checks on IDRS, it is considered invalid. Rejects are returns or documents which cannot be processed, usually due to missing or incomplete information. Advise the taxpayer that the return has been selected for further review and that well need to speak with him/her to validate the information that was submitted. CP 53D is issued to the taxpayer as notification. It is not a "letter of indemnity" , so if the bank will not accept it, follow the guidance above to complete your case. IPU 22U0340 issued 03-04-2022. MBA, Enrolled Agent. These returns will only qualify for TAS criteria listed in IRM 13.1.7.3, TAS Case Criteria, when the qualifying criteria is unrelated to releasing the refund prior to February 15th. Advise the taxpayer to allow 16 weeks from the date of their call before calling the IRS back for the status of their return, unless directed by one of the refund automated systems. Use the following chart when advising the taxpayer to send/re-send the requested information to ERS/Rejects. See IRM 21.1.3.18 (3), Taxpayer Advocate Service (TAS) Guidelines. Advise the taxpayer that you are unable to provide any additional information than the information already provided by the automated system and provide the appropriate return processing time frames. For returns processed prior to January 2012, the literal CADE will appear in the upper right hand corner of CC IMFOLI and CC IMFOLT if the account is currently on CADE. Research indicates a refund was issued by direct deposit. ready when you call. Inform the caller before you transfer, select the "Amended Return" prompt to use the automated application. If the answer is NO, advise to do so. If this is a Refund Advance Product (RAL/RAC) issue, refer taxpayer back to their Preparer. I will provide more information in the next thread. IPU 21U1336 issued 12-13-2021. Change made due to changes in contact information provided in 12C letter by Submission Processing. See fax/EEFax numbers in (12) below. Follow routing procedures in the bullet below. See IRM 21.5.5.3.3, Responding to Taxpayer Inquiries on an Open Unpostable, for further guidance. If taxpayer filed a Form W-7, Application for IRS Individual Taxpayer Identification Number, with their return, see IRM 3.21.263.8.4, Refund Inquiries Involving ITIN Issues. However, if the resolution seems impossible, taxpayers may file a formal complaint with the OCC. Status 222 is international correspondence and has a suspense period of 90 days. See IRM 21.5.6.4.35.3, -R freeze Overview For Accounts With Return Integrity Verification Operations (RIVO) Involvement, for additional information. To claim a refund of federal taxes withheld on income from a U.S. source, a nonresident alien must report the appropriate income and withholding amounts onForm 1040-NR, U.S. Nonresident Alien Income Tax ReturnPDF. We have your tax return and are processing it. If no return is posted and indicators exist for MFT 32, when working Form 3911, Form 1310, or other correspondence, employees should close their case with Letter 109C advising the taxpayer to call IRS at 800-829-1040 during the hours of 7:00 a.m. to 7:00 p.m. (local time), Monday - Friday. Advise the taxpayer to immediately fax a statement requesting an extension to the fax number on the letter, and include a copy of the letter. They are fast, accurate and available 7 days a week from any computer with internet access, AND the information provided is specific to each taxpayer who uses the tool. Advise the caller to call back (800-829-1040) if they do not receive a letter within 14 days of the date of the call. Before leaving any message on a taxpayer's answering machine, review IRM 11.3.2.6, Methods for Communication of Confidential Information. A TC 904 with DC "79" will appear if the master file contains no such TIN or NC match. CC IMFOLT, CC BMFOLT and CC TXMOD will also show this indicator for a TC 840, manual refund. An "S-" Freeze generates instead of a refund. Review correspondence and if information needed to resolve return discrepancy is not included. The UPC 147 RC 6 or 7 is closed and the return was posted to MFT 32 (TC 971 AC 111 present on MFT 30) or was deleted (CC TRDBV shows "GUF VOIDED/DELETED" ), CC TRDBV/RTVUE shows partial or zero/blank return information, such as income, credits etc. (14) IRM 21.4.1.4.1.2.3 Removed Official Use Only designation from "Note" linking to SERP page. Advise the taxpayer not to call back before the time frame has passed as no additional information will be available. Sometimes due to an RFC processing error, the TC 841 does not carry the "77777" block and serial number and a "P-" Freeze results. If the taxpayer indicates they were impacted by a data breach or preparer data breach, refer to IRM 21.4.1.4.6, External Leads Program or Other Questionable Refund Inquiries. This posting also generates a SCADDRESS (service center address) transcript. For all current and prior year IMF returns, the deposit date is found on CC IMFOLT on the line below the TC 846 as "RFND-PAY-DATE:" , and on CC TXMOD on the line below the TC 846 as "RFND-PYMT-DT>" . **Say "Thanks" by clicking the thumb icon in a post. Identifies those returns that have entered ERS. Again, emphasize the best way to get the most current refund information is through the automated systems. If your research shows that the account is in "Status 12" with a credit balance on the module, a freeze code will be on the account. 5 or more calendar days have passed since scheduled date of deposit. Karen A. Michaels Use the table below to determine your call resolution actions. Refund cannot provide any informaiton about your refund 2019. Also remind the taxpayer that by using the automated systems, they would not have to wait on hold to speak to an assistor. This is done for testing the system. Refund traces on these accounts will follow the same procedures as any other direct deposit. Business Master File (BMF), the issue date is one day after the TC 846 date. Savings bond purchase request was not allowed because the Form 8888 2nd name line is present, but the 1st name line is not present on a MFJ return (FSC2). The refund amount from the original return should always be used when accessing WMR. Regardless of whether the taxpayer requested direct deposit or not, the indicator reflects that the refund was processed as requested by the taxpayer. Routing transit number (RTN) identifies the financial institution (FI) to which the refund will be deposited. Input of a TC 971 AC 850 will result in the issuance of a paper refund check to the address shown on the taxpayer's tax return. If not, then thank him/her for calling and end the call. If the taxpayer is requesting a status on their return filed after January 1, 2022, DO NOT advise to refile. Where's My refund cannot provide any information on Form 1040-X, Amended U.S. The automated systems may at times provide an incorrect response in error. Through the External Leads Program, the IRS receives external communications about questionable tax refunds identified by financial institutions, brokerage firms, government and law enforcement agencies, state agencies, tax return preparation entities and various other sources. See IRM 21.4.1.3.1, PATH Act Refunds, for returns meeting PATH Act criteria. This is the number provided on the CP 63, We Have Held Your Tax Refund - Act Now, the taxpayer will receive or has received. See IRM 21.5.2, Adjustment Guidelines. If a taxpayer asks about such a check, obtain the issue date and check number. Change made due to research and review. If they request that you send the form, offer the alternate methods for getting the form located in IRM 21.3.6.4.1, Ordering Forms and Publications, If the taxpayer does not meet oral statement, advise the taxpayer to complete Form 8822. Any portion being directly deposited into a bank account may be received before the bonds arrive by mail. TC 971 AC 124 with the DLN of the return in question in the MISC field - (used exclusively beginning in January 2017), TC 971 AC 124 with the DLN of the return in question in the MISC field - and no return posted (unpostable has been identified as deleted (URC D)), TC 971 AC 129 - the return is generally posted to MFT 30, 4883C, 5071C, 5447C or letter 5747C, and the taxpayer received but lost the letter, moved, or never received the letter, 4883C, 5071C, 5447C or letter 5747C, and the taxpayer is questioning the reason for the delay. See exception below for taxpayers located in a disaster area. (21) IRM 21.4.1.5.7.5(2) Added procedures to input a TC 971 code to identify cause of erroneous direct deposit. Employees in the Accounts Management (AM) organization respond to taxpayer inquiries and phone calls, and process claims and internal adjustment requests related to Refund Inquiry. See (10), (11) and (12) below for subsequent actions. 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