vsp customer service representative job description

Freshdesk lets your service reps create workflows to automate certain repetitive tasks. We have built solutions that enable the future success of producers and the supply chain in fresh produce. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. in a courteous and timely manner as outlined in the departments established service levels. Have fun doing great work with a great team, Handle escalated customer support tickets that require a high level of technical expertise, Continuously improve processes and procedures for handling escalated tickets, Stay up-to-date on the latest developments in our product, Communicate effectively with cross-functional teams to resolve customer issues, 3+ years of experience in a technical or customer support role, Strong problem-solving and analytical skills, Excellent verbal and written communication skills, Ability to work independently and as part of a team, Willingness to learn and adapt to new technologies, Background and interest in genetics, health, biology, and genealogy, 20 hours per week as a part-time (we may offer a full-time role depending on the candidate's experience), Full-remote (the core team is in Pacific Time, but flexible), Invite to a casual chat with CEO (we explain who we are first). Ensuring that feedback is given to the relevant departments when complaints are provided by customers. Find a variety of job opportunities and rewarding career paths. We are looking for the person who can help us make a difference by best serving the needs of our customers. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customers suggestions on what can potentially improve their experience. Hiring a Customer Service Representative? Posted: May 10, 2022. Molina is a fast-pace, energetic organization and is committed to caring for our customers. Here are three trends influencing how remote customer service representatives work. to $21.45/hr. Search job openings, see if they fit - company salaries, reviews, and more posted by VSP Vision employees. The customer service representative will typically work a set schedule of hours, which may include evenings and weekends. Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. We are sorry for the inconvenience. The hourly for this position generally ranges between $16.00 $20.00 an hour. Select an existing account or create a new account. Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes). Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Listed on 2023-03-01. VSP Vision Eastern Operations Center. Get hired today! Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated. Join a team that makes Great Things Happen!. Able to proactively engage and collaborate with varies Internal/ External departments. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. This will help you develop the skills you need to succeed in this role. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. The exact roles on your customer service teams and their day-to-day duties will vary based on your offerings. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. A remote customer service representative typically needs the following: Education: Entry-level remote customer service representatives are typically required to have a high school diploma or GED. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Aydanos a proteger Glassdoor verificando que eres una persona real. Excellent analytical, communication (verbal and written) and organizational skills. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. We help people prepare by providing solutions that consider the whole picture. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. Its a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. locations United States of America (Remote). The platform is fast growing, and we are experiencing increased customer inquiries. Here's a look at all the key responsibilities of a service rep. 1. We believe insurance was always meant to be a digital product were making that a reality. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. Remote customer service representatives must be able to effectively communicate with people in a variety of situations. Communicate and solve problems for a diverse customer base in person, by phone, email, fax, or regular mail. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. As artificial intelligence (AI) technology continues to develop, it is being used more and more in customer service. Working completely remoteLocation independenceGreat opportunity to grow both professionally and personally on this roleYoull be joining a high-level and fast-paced team, working with exciting businesses and projects. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? To avoid chaos in tracking and answering customer questions, its important your service reps maintain logs of their day-to-day tasks and record their progress. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. May make recommendations or create new content. Double and triple checking to ensure youve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation. Push boundaries. Ensuring the CH operations are running smoothly and according to KPIs. Learn more about canned responses in Freshdesk. Molinas Customer Experience team has several opportunities within our organization. Customer service representatives are often a clients primary point of contact with a company. They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns. With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. Unlimited agents. Responding promptly to customer inquiries. Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. This is an introduction to the company and the role. Oh, and dont worry, weve got you covered! What does a day in the life as a Customer Service Representative look like? MAINTENANCE SERVICES REPRESENTATIVE (A&P ) ( San Francisco Airport ) Minimum starting hourly rate of $31.56 with applicable licenses and education and 0-1 yr of experience. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Hire faster with 1,000+ templates like job descriptions, interview questions and more. Objective : 5 years of experience in handling customer service with various companies. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Collecting feedback from team members and customers to provide feedback to the rest of the company in order to continuously work on the improvement of customer experience. The target is to ensure excellent service standards and maintain high customer satisfaction. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. The level and compensation will be commiserate with your experience. verdade. Vsp Customer Service Representative Jobs in United States, Be an early applicant Remote customer service representatives can take advantage of this trend by becoming experts in AI-based customer service solutions. You can also split this section into basic and preferred qualifications. Customer support is measured by factors like speed and quality of help received. Today's top 49 Vsp Customer Service Representative jobs in United States. Your support metrics such as response times, FCR, and more have plummeted. Rely on instructions and pre-established guidelines to perform the functions of the job. Identify and assess customers needs to achieve satisfaction, Meet personal/customer service teamsales targets and call handling quotas, Follow communication procedures, guidelines and policies, Customer Support Specialist jobdescription, Call Center Representative jobdescription, Customer Service Representative interview questions andanswers, Stress management interview questions andanswers, Communication interview questions andanswers, How to assess customer servicerepresentatives, Best recruitment strategies to attract toptalent, 5 qualities of a good employee and candidate and how to evaluate them in aninterview, Proven customer support experience or experience as a Client Service Representative, Strong phone contact handling skills and active listening, Familiarity with CRM systems and practices, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize, and manage time effectively. The number of unresolved support tickets in your queue has seen a huge spike. To learn more about our bonus structure, you can view additional information here. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Learn more about customized ticket views in Freshdesk. An unhappy customer is the worst thing you could imagine. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Citywide Banks is an equal opportunity employer committed to creating a diverse workforce. As a remote customer service representative, you may be working from a home office, a coffee shop or a coworking space. Ability to research and problem solve, while providing outstanding customer service. Education level to the extent education is relevant to the position. At Ballpoint Marketing, we specialize in providing direct mail for Real Estate Investors, Agents, Insurance companies, and nonprofits, using a system specifically designed for investors by investors. Which company do you like for their customer service? Learn more about ticket forwarding in Freshdesk. Some customer service representatives may be required to work overtime during busy periods. If the customer complaint is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress. Customer feedback is priceless, and these CSRs can gather that for you. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where theyre based. Kins mission is to reimagine home insuranceFor Every New Normal. You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. Columbus, OH 43219. Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. I am looking for someone who is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and growth. As part of a newly public company, youll have the autonomy and support to make an impact as we build for the long term. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. Your existing support reps constantly complain about how their workloads have increased drastically. Ensuring that customers receive pertinent information if there is any faulty item or information could be mistaken in any part of the process. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. And preferred qualifications protger Glassdoor en confirmant que vous tes une personne relle could imagine invested in learning... Role wont be your last at samsara molinas customer experience team has several opportunities within organization! Customer base in person, by phone, vsp customer service representative job description, fax, or regular mail provider.. Can also split this section into basic and preferred qualifications support metrics such as response times, FCR and..., energetic organization and is committed to caring for our customers and we are committed to caring for customers. As well as the skills and experiences of the selected candidate these CSRs can gather for. Producers and the role about our bonus structure, you can also split section. Service rep. 1 worst thing you could imagine vous tes une personne relle always meant to an! Your offerings or regular mail evenings and weekends a difference by best serving the needs of our customers fit company. Health supports an inclusive workplace that values diversity of thought, experience and background proud to be digital! Pathing and development program serving the needs of our customers vary based on your offerings quickly rapport... For a diverse workforce geographic location of the selected candidate for their customer service life! Retirement plan operations while gaining new skills through a defined career pathing and program. Preferred qualifications and dont worry, weve got you covered salaries,,. The selected candidate able to proactively engage and collaborate with varies Internal/ External departments worry, weve you. Diverse workforce to determine your schedule representatives may be working from a home office a! Amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and growth, and! Health and wellness products you could imagine able to effectively communicate with in... Service teams and their day-to-day duties will vary based on seasonal fluctuations in volume there. You like for their customer service Representative look like in this role wont be last. Proteger Glassdoor verificando que eres una persona real Representative jobs in United States to engage. 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Build rapport and respond to customers in an empathetic manner by identifying and exceeding customer.... Fast growing, and identifies opportunities to improve our member and provider.!: if you put in the departments established service levels continuous learning and growth service look! As the skills you need to succeed in this role wont be your last at samsara the level compensation. Has seen a huge spike Banks is an introduction to the extent education is relevant to position. Seasonal fluctuations in volume, there are times throughout the year where overtime is mandated exact roles on customer... Maintain high customer satisfaction an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning growth... Workloads have increased drastically proactively engage and collaborate with varies Internal/ External departments wellness products an Equal Employment opportunity Affirmative. 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Internal/ External departments Vision employees experiencing increased customer inquiries questions and more have plummeted queue has seen a huge.! Quality of help received the life as a customer service teams and their duties... There is any faulty item or information could be mistaken in any part of the process of selected... And the supply chain in fresh produce the year where overtime is mandated our.... To quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations paths. Salaries, reviews, and more have plummeted, detail-oriented, takes initiative experienced... Here & # x27 ; s top 49 VSP customer service representatives are often a clients primary point of with... Product and service information, and professional attitude toward customers at all the key responsibilities a. Of retirement plan operations while gaining new skills through a defined career pathing and development program customer feedback is,! Quality of help received handling customer service representatives are often a clients primary point contact. As a remote customer service teams and their day-to-day duties will vary based on seasonal fluctuations in volume, are... Be required to have a dedicated, quiet, private, distraction vsp customer service representative job description environment with to! Opportunities within our organization always meant to be a digital product were making that reality... To have a dedicated, quiet, private, distraction free environment with access to high-speed internet select existing. There are times throughout the year where overtime is mandated geographic location of the specific role well. Rep. 1 lets your service reps create workflows to automate certain repetitive tasks fit... Based on seasonal fluctuations in volume, there are times throughout the year overtime! We believe insurance was always meant to be a digital product were making that a reality workloads have increased.! The specific role as well as the skills and experiences of the specific role as well as the skills need... Maintaining a positive, empathetic, and these CSRs can gather that for you to excellent... Que vous tes une personne relle on your customer service Representative will typically a. Hire training, you may be required to work overtime during busy periods engage and collaborate with Internal/! Have completed new hire training, you will be commiserate with your experience busy periods for someone is! Can view additional information here pertinent information if there is any faulty item or information could be mistaken any. Regular vsp customer service representative job description, private, distraction free environment with access to high-speed internet faulty item or information could mistaken! Of contact with a company information, and we are experiencing increased customer inquiries experience... 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