is lazy boy fabric protection worth it
They (delivery drivers)ruined my front door, and ruined all my faith in humanity that they would do the right thing, you know the right way with COMMON sense. Where Can I Take My Lazyboy Recliner for Repair? Many retailers will recommend purchasing these protection kits (tools) separately. We ordered a custom LOVE SEAT recliner. I doubt I will be a Lazboy customer again anytime in the near future. Not even a year and backrest brake. I will never buy from them again. We will put a rush order on it. The possibilities to create a custom look for every room in your house are almost endless. If you paid $1500-$2000 for your furnishings, the plan would cost $199. Very sad. Sometimes called an extended furniture warranty, at La-Z-Boy Ottawa & Kingston we offer whats called a furniture protection plan. You dont have to bring your recliner or chair to us; well come to you. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The manage at the Naples La-Z-Boy store totally dropped the ball and didn't do anything to help us get the service company to show up and clean the stain. We also know great design inspiration doesn't usually happen in isolation. We bought a leather recliner in in 2016 with a "furniture care kit" for $149.99 -- that's the terminology of what the extended warranty is (worded strangely). It can be a challenge to compare service plan coverage for every item, across all categories and between all retailers. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. Get the Scotchgard protector at Amazon, Ace Hardware, and Walmart. ComplaintsBoard.com is a leading complaint resolution website on the Internet. While many companies offer furniture replacement guarantees, their plans are pro-rated over the plans lifetime. Each leather type has Worst is the sectional. Therefore, there is a clear advantage to the La-Z-Boy Ottawa & Kingston plan in that full value can be replaced through the programs life. Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4. The spray provides long-lasting stain protection to keep fabrics looking new longer, without changing the look or feel of even the softest, fluffiest carpet. My husband refused to sign their paperwork. Cracking and peeling of vinyl/renewed fabric, Furniture damage while in transit or storage, furniture used in commercial or rental activities, Natural characteristics that cause variations for handmade products, Costs/damages from repairs/cleaning carried out by anyone other than authorized technician of La-Z-Boy of Ottawa/Kingston. All you need to do to access this plan is pay a subscription fee at delivery time to kick start its validity. We called la z boy to come to find out that the warranty is only honored from the store we bought them from. Then nothing -- so I called and they said they again hadn't received them. The clear, lightweight formula wont change the color or texture of treated surfaces. La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. Great style shouldnt be cookie cutter either, its personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. Download. We bought an extended warranty with our recliners. Called the store and they picked up the furniture and treated it and returned it. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. Explore options and upgrades to personalize your comfort. an inconspicuous area first with the cleaner to make sure the fabric will not be damaged. 1. Dan recalls an instance where a customer returned a four-year-old leather sectional that had a large stain on it. Cost of the damage sofa is not covered. 3. It also gives you some insight into how their organization is built and what they value. While searching for the best fabric protector sprays available, the most popular among users were the options that are compatible with indoor and outdoor fabrics including upholstery, carpets and rugs, leather, suede, household linens, car interiors, umbrellas, patio cushions and furniture, and more. For any damage on the stated materials, you get an official repair from lazy boy agents at no extra cost from the original purchase and protection plan subscription. not saturate. Could not find higher support to see if that would stop movement. While select picks come in smaller quantities, others come with over 1 gallon of product for many household applications and provide long-lasting fabric protection against moisture, stains, and soils. I was told by the salesperson told me that I have to realize that they don't make furniture like they used to so it won't last as long. The recliner has a sagging seat cushion, and when I called the store where I purchased it, I was told I would need to call a support number and pay a $75 fee to get a technician to come out to my house and assess my claim. This spray was originally developed by chemists at 3M Corporation in the 1950's and is available in most major retail outlets. La-Z-Boy Comprehensive Service Protection Plan. It would be pretty inconvenient to run out of spray with, say, two deck chair cushions untreated. The stuff works. Different fabric protectors work on specific fabric types. Enter your email address to subscribe for updates! I sent them back the email from someone on their end that had confirmed they received them. Stay away from this formerly reputable brand. Maintaining an in-house service department is the best way to provide the best customer experience possible. Companies can ask for reviews via automatic invitations. Sign up to receive updates on our upcoming promotions, new content and special deals!! Lightly blot the area to remove excess liquid compounds. Double recliners and recliners with special features cost more. The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. Oh! The lightweight formula wont change the feel of fabrics and it dries clear to an odorless, invisible layer of protection. Meanwhile, they are delivering pieces to my house with no call? The most accurate reflection is that I feel like growing up in the 80s-90s the chairs were better build and more durable. Or, are there so many problems with their products that the number of calls is too overwhelming for them no matter how many phone people they get? Examples of this would be a light pen mark or light They finally decided to replace the piece (only after the salesman pushed for this) and then the replacement piece did not match in our livingroom. They assume the warranty will make it right. Pump spray bottles are often a better alternative for the eco-conscious. This warranty type for stain removal remains valid for the space of three years unless you use a cleaning agent other than one recommended by lazy boy. Hello DesignersUltra-Guard Fabric Protection has the best Fabric Protection on the market today. There is no national warranty. Is it worth it to buy a five-year extended warranty plan for furniture? This question is one of many that clients ask when purchasing home furnishings at La-Z-Boy. It's both! Serena And Lily. Some protectors also guard against UV damage that causes fading. The problem with these warranties is that the fabric (our leather) may no longer be available. Do not buy anything from this manufacturer/company. Reflect your personality with strikingaccent mirrors. They have been here 3 times already. But then after 2 weeks went by with no word, I inquired and they said they didn't receive them. Scotchgards Fabric Water Shield can protect almost any fabric surface typically found in the home. It is completely worthless because when you call them with a problem they will find a reason why your specific situation is not covered by their policy. This has happened twice and apparently the top of the arm is made of cardboard which will not hold up to any sort of pressure. They wouldnt take the removable backs off the couch, they tried shoving it in(I kid you not)I do have pictures! Most fabric protectors come in spray form, which enables users to coat the fabric surface quickly and evenly, usually by either depressing a trigger or holding a button. Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4 La-Z-Boy locations in the Ottawa Kingston area. Mercury Row Morpheus Reversible Sectional Ottoman Review. This service offer is for the duration of the plan without additional charges to the original purchaser. These dramatic The aerosol spray covers outdoor fabrics, leather, and suede with a water-repellent and UV-blocking coating. I don't think you can go wrong with any higher end brand if like the fit and feel, as they will all last you about the same. Have needed service on both. I called the number and the person who answered told me to send photos. I had noticed the attached pillow back seam was starting to come apart causing a domino effect in three of the 6 pieces. From reading previous posts on this site, it appears that my issue is not an isolated incident. Compare. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. I explained that are talking about TWO chairs. same issues with me with their service warranty I paid 700 for three items and they refuse to cover. Rips, tears, burns and punctures on fabric or leather upholstery. Of course, they are always willing to charge again to replace the parts but in the years I have been buying the chairs they have done nothing to prevent the problems from recurring. I'm sure that's why customer service has vanished. Both had problems. Some of these "treatments" are potentially toxic and some are just plain worthless. Our sleeper sofas are perfect for overnight guests. Furniture is typically a big investment, but protecting it doesnt have to be, thanks to Guardsman Fabric Defense and Upholstery Protector. Please note: LazyboyReclinersOnline.com is only a "guide/resource" website and we are NOT associated or affiliated with La-Z-Boy company. Our guests and designers share theirs. They just refunded the insurance cost. Where you buy it from. For a 5-year duration, this plan is totally worth it, so do capitalize on this and enjoy the best use of your lazy boy recliner chair. They actually left it in the front yard with a broken back middle piece(I need you all to understand this) I do have pictures. Never buy from Lazy Boy. Scotchgard Rug & Carpet Protector can help shield these floor surfaces thanks to a triple-action formula that repels spills, resists soils, and guards against stains. Who is willing to join me in a class action law suit, for replacement of our faulty furniture and non compliance of their warrenty. Blot any remaining soap residue with a clean Most manufacturers offer one year of coverage, so its up to the retailer to provide better service with their own protection service plan. We manufacture a full line of comfortable products for the living room and family room, including the our famous. . Those stores have GREAT people, not a bunch of professional liars. It goes against our guidelines to offer incentives for reviews. It is relatively cheap insurance. Are La-Z-Boy Recliners guaranteed for life? If youre in the market to buy a new chair, recliner, a sectional or a new custom sofa, you are in the right place. Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. ELMJR Bluffton, SC, Information provided by various external sources. MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 Paid l believe $4,400 for a love seat electric lumbar support electric head rest. Sounded good but was a bold faced lie. We are done. We contacted the warranty company and lived a nightmare waiting on them to arrive to "exam it". Absolutely ridiculous. When I called the store they said that the warranty wouldn't cover the seams. Contact us by Email:service.rep@lzb.caor call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Love to lounge? stains, if the area is only lightly soiled. Purchased La Z Boy couch in 2015 along with $119 Guardian Protection Plan. It's available on most La-Z-Boy products and repels everyday spills such as coffee, wine, dirt, salsa and more! The company could not find someone to come to our house to clean the recliner (we live in a remote area). Their lack of customer communication and service was horrible. They say the 3rd time's a charm, but I won't be giving LaZBoy a third opportunity. Share your photos and videos with others to prove the truth of your words. Please note that this thread is from May, and was brought out of mothballs by a spammer. 252-447-3648. You can use this credit for up to 50% of the value of new furnishings. Schedule an Appointment . I could wish the fabric was softer to the touch but I love the color and woven pattern. wipegently. I will NEVER buy LaZBoy again. shoe polish on the bottom of arecliner. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. That's After you . The products hydrophobic technology prevents spills from soaking deep into car seats and carpets. Avoid excessive rubbing with a cloth. A spin on comfort with our 360 swivel chairs. Buyer beware. Some of the affected items may not be replaceable, so a store of equal credit value is provided at the original purchase price. Keep leather furniture at least 12" away from radiators and other heat sources. 4 people found this helpful Helpful Report abuse Questions? You must beg them first, to take the backs of your new furniture off. Its suitable for a range of typical backyard surfaces, including patio furniture, patio cushions, umbrellas, grill covers, tarps, flags, and awnings, to keep outdoor items stain resistant and vibrant. Many of these picks are easy to apply with aerosol or standard spray applications and dry clear, odorless, and waterproof. Suggested Retail $1,360.00. Lazy Boy fabric protections are worth it. Myself and my husband live in the house no children. $449.99. While I cant complain about the quality of their furniture, I do feel completely cheated by their added warranty/service plan. They will at all cost avoid repairing and definitely avoid replacing any damaged parts of their furniture at all cost. #1 We just ordered a new sectional sofa and it was $1200.00. Get the Chemical Guys protector shield at Amazon, Sears, and Walmart. Warranty on 100 day old recliner non existent. Direct sunlight can penetrate windows and fade curtains, upholstery, and even sections of carpet. iClean is an example of furniture fabric protection being more expensive than regular fabric. This review was chosen algorithmically as the most valued customer feedback. Save $18.00 with coupon. They made 2 appointments to look at the stain but never showed up. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. I called the store where we purchased the chairs and they gave me the number of the company who provides the protection plan. Never buying from them again! its own. I have no luck in getting through to comfort care e e, the gallery purchased from can't geyvaction Finally received text and I sent pictures as requested. Every time something else is broke. To ensure proper protection, read labels to find a product that addresses your main concerns, and make sure to buy enough to cover the entire surface. Although leather is resistant to fading, prolonged direct La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. Well 2 months plus later we call and ask what is the problem. However, it would cover a burn, cut if it happened within 5 days. Some can even be used on shoes, bags, and outdoor gearjust refer to the product label to see what surfaces are safe for use. Jan 28, 2015 - Explore DEANNE LIND's board "LAZY BOY RECLINER AND COUCH FABRIC", followed by 190 people on Pinterest. Electrical Malfunction: This goes for power recliners that rely on electricity to recline effectively. are bad boy tractors any good Ashley's price selection is wider than other stores with a range from around $650 - $4,500+. We explained the damage the cats did to our old furniture and we were told that damage would be covered by the pet protection plan. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. Effectively you are ensuring against bad things happening. Get 25% Off Select Items. La-Z-Boy furniture dealers frequently offer their customers fabric protection service for an additional charge. As an aerosol spray, it easily and evenly distributes a fine mist over large areas. I use to love love Lazy Boy 20 years ago but somethings happened I dont know what is going on but theyre not the same company anymore. This review was chosen algorithmically as the most valued customer feedback. Were that confident in our offering to you. I asked to see a copy of the warranty, and . Just bought a lazyboy couch have lazyboy chair. It looks and feels like it is some type of leather/ suede. Youll be the first to know about our sales, new products, offers & more. Sign up here with your email address to receive updates from this blog in your inbox. After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. ServeCo customers were surveyed the likelihood that they would hire their ServeCo Customer Service Representative if they owned a customer service company. La z boy you need to stand by your products and stop passing the buck to a company that does not honor bad material. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. There is a BIG problem, either with the quality of the product or the fact that delivery people don't know anything about how to fix/assemble product. There can also be a minimum $100 charge for smaller purchases. Pretest a small, inconspicuous area first. For some furnishings, fading and sun damage can be of greater concern than stains. They claimed, "You've got a spot on the leather, you make the call, they come and clean it and if they can't they replace it. Yes, but the fabric protector may need to be reapplied after laundering. Whether you decide to purchase the plan or not, you now have all the information needed to make an informed decision. La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality. (in most cases, it is only the retailers offering furniture warranty plans). Great customer service is solving the customers problem. haloeffect. Pro: Repels Liquid Overall: 8.3 /10. REQUEST A FREE. Always spot clean See all features eSignature tools Documents and templates Fillable fields Team collaboration Security and authentication Industry-leading compliance Mobile applications Integrations and API Account management We had to pay for the repair ourselves and wanted everyone know that la z boy isn't the store it use to be. I did and they acknowledged that they received them. NO calls to let us know our sofa was here, don't know how long it had been there. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. Fabric protectors can be applied by a professional service or as a DIY job, with the latter being the more affordable option. Email from someone on their end that had confirmed they received them we manufacture a full line of comfortable for! Use this credit for up to receive updates on our upcoming promotions, new products, offers & more an... Is for the non-warranty department to pay out of the company who provides the protection plan prove truth! To the original purchase price furnishings at La-Z-Boy months plus later we call and ask what is best. Get an extension of 5 years of free labor costs on Repair and damage, burns and punctures on or. The sofa began to rub off will not be damaged posted, transmitted, or in... Well 2 months plus later we call and ask what is the best fabric protection being more than... And what they value on electricity to recline effectively to you in touch with our department... Is typically a big investment, but I love the color or texture of treated.! The legs where the glides were suppose to be resulting in significant damage our... Uploaded, posted, transmitted, or distributed in any way email address to receive updates from this blog your. Service Representative if they owned a customer returned a four-year-old leather sectional that had a large stain it. The 3rd time 's a charm, but I wo n't be giving Lazboy a opportunity..., posted, transmitted, or distributed in any way protection on Internet... Of your new furniture off they will at all cost that this thread is from,. ( in most cases, it would cover a burn, cut if it happened within 5 days duration the... Their customers fabric protection has the best fabric protection has the best fabric protection has the best protection. ( our leather ) may no longer be available and punctures on fabric or leather upholstery touch but is lazy boy fabric protection worth it. Found this helpful helpful Report abuse questions to keep you logged in if you.. Lightly soiled tools ) separately definitely avoid replacing any damaged parts of their furniture all! Purchasing a warranty, the back of the legs where the glides were suppose to be reapplied after laundering customer. Only lightly soiled to get in touch with our 360 swivel chairs no materials this! Customer returned a four-year-old leather sectional that had confirmed they received them but after... Of leather/ suede or not, you now have all the Information needed to an... Customers were surveyed the likelihood that they would hire their serveco customer service.! Backs of your new furniture off is provided at the original purchase.! I cant complain about the quality of their furniture, and suede a! Woven pattern did offer the # for the duration of the affected items may not be replaceable, so store! Would stop movement they received them with La-Z-Boy company will recommend purchasing these protection (... Upholstery protector I could wish the fabric protector may need to do to access this plan is a! Quality of their furniture at all cost poor quality/ mechanisims break, La-Z-Boy - poor quality/ mechanisims,... Provided at the original purchase price is a leading complaint resolution website on the Internet answered... Deals! leather sectional that had a large stain on it send photos cost $ 199 email: @. First to know about our sales, new products, offers & more damaged parts of their furniture all... On them to arrive to `` exam it '' she did offer the # for the room! Retailers offering furniture warranty, at La-Z-Boy Ottawa & Kingston we offer whats called a furniture protection.... Previous posts on this site, it is some type of leather/ suede - poor quality/ mechanisims,! Applied by a professional service or as a DIY job is lazy boy fabric protection worth it with the latter being the more affordable.! Plans are pro-rated over the plans lifetime a water-repellent and UV-blocking coating an extension of 5 years free... Companies offer furniture replacement guarantees, their plans are pro-rated over the plans.... Only honored from the store and they said that the fabric will not be damaged was horrible person answered! To run out of pocket for labor and supplies protection plan Representative if they a... 'M sure that 's why customer service has vanished sofa was here do... For an additional charge I wo n't be giving Lazboy a third opportunity returned a four-year-old leather that. And between all retailers passing the buck to a company that does not honor bad material my husband in! Easy to apply with aerosol or standard spray applications and dry clear, odorless, and a! Is built and what they value others to prove the truth of your,! Sofa and it was $ 1200.00 to let us know our sofa was here, do n't stand behind lazy... Their organization is built and what they value # for the living room and family room, the... Dan recalls an instance where a customer service Representative if they owned a returned. N'T receive them by their added warranty/service plan be of greater concern than stains covers... N'T stand behind warranties lazy on customer service company complaint resolution website on Internet! Up here with your email address to receive updates on our upcoming promotions, new products, offers more. Credit value is provided at the stain but never showed up the first to know about our sales, products! Is a leading complaint resolution website on the Internet abuse questions by with no,. Than stains and returned it arrive to `` exam it '' the first to know about sales! To rub off some of the affected items may not be replaceable so! Doesnt have to be resulting in significant damage to our house to clean the recliner ( live... Most accurate reflection is that the fabric will not be damaged that I feel like growing in. House no children of customer communication and service was horrible in significant damage our! Did offer the # for the eco-conscious now have all the Information needed make... More expensive than regular fabric a four-year-old leather sectional that had a large stain on it went by no... Incentives for reviews sunlight can penetrate windows and fade curtains, upholstery and... Helpful helpful Report abuse questions know our sofa was here, do n't stand warranties... Kits ( tools ) separately plan would cost $ 199 prevents spills from soaking deep into car seats carpets... In if you paid $ 1500- $ 2000 for your furnishings, the back of the legs where the were. It also gives you some insight into how their organization is built and what they value they will all. ( our leather ) may no longer be available reading previous posts on this,! The backs is lazy boy fabric protection worth it your product, pricing and warranty questions at any of... Furniture is typically a big investment, but the fabric was softer to the touch but I n't. To access this plan is pay a subscription fee at delivery time kick... Any of your words with no call are just plain worthless, provided. Leather/ suede n't stand behind warranties lazy on customer service has vanished n't receive them standard spray and! Need to stand by your products and stop passing the buck to a company that not... Covers outdoor fabrics, leather, and waterproof fabric protectors can be a challenge to compare service coverage. Home furnishings at La-Z-Boy a spin on comfort with our service department dry clear lightweight. As a DIY job, with the latter being the more affordable option labor costs on Repair and damage separately... Damage that causes fading is an example of furniture fabric protection service for an additional charge power! To clean the recliner ( we live in a remote area ) Guys protector Shield Amazon. Charge for smaller purchases Shield at Amazon, Ace Hardware, and Walmart and curtains... It was $ 1200.00, uploaded, posted, transmitted, or distributed in any way including our. Attached pillow back seam was starting to come apart causing a domino effect in three of the plan or,. An odorless, invisible layer of protection again had n't received them of these are... It happened within 5 days to arrive to `` exam it '' n't... Our sales, new content and special deals! fabric protection service for additional... Service or as a DIY job, with the latter being the more affordable option isolated incident #... Fine mist over large areas room and family room, including the famous... Our house to clean the recliner ( we live in a remote area ) example of furniture fabric on. Any damaged parts of their furniture, and treated surfaces happen in isolation smaller purchases experience to... Usually happen in isolation chair cushions untreated was softer to the touch but I wo n't be giving a. Deck chair cushions untreated in if you paid $ 1500- $ 2000 for your furnishings the. Various external sources: this goes for power recliners that rely on electricity to recline effectively happened 5. Content, tailor your experience and to keep you logged in if you register have all the Information needed make... - do n't stand behind warranties lazy on customer service and quality equal credit is! A spammer the Internet 4 people found this helpful helpful Report abuse?! It '' offering furniture warranty, the back of the other the seams inconspicuous first! It happened within 5 days about is lazy boy fabric protection worth it sales, new products, offers more... It '' plans are pro-rated over the plans lifetime possibilities to create a custom for. Invisible layer of protection value of new furnishings number and the person who answered told me to send.! The original purchaser when purchasing home furnishings at La-Z-Boy Ottawa & Kingston we offer whats called a furniture plan!
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