cancel suddenlink technician appointment

Also, they provide a deal of thirty (30) days money-back guarantee. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. Companies respond better when others are watching. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. As per Suddenlinks Residential Services Agreement, payments are non-refundable. Thank you for the opportunity to help with something so precious. , they dont have a very favorable cancellation policy. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number. - I had to wait 7 days before an appointment was avilable. Do you really want The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. - At Aug 4th at 11:45am there was no tech and no call. Best of the Best. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. Need a nerd to help you sort em out? If you call ( +1-888-822-5151) and say "cancel service," you'll get a Suddenlink rep that may offer some customer-retention deals. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. To reach a Suddenlink representative by phone, dial +1-877-794-2724. Privacy Policy. the company sets high demands on employees, there are only 4 levels of advancement . If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 Inform them that you want to cancel your service and close your account. Suddenlink, which is transitioning . Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Submit a complaint and get your issue resolved. Online chat support is open seven days a week from 9:00 a.m. to midnight. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. You do not need to be home for this pre-assessment. Need help? If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. {{data.DELAYEDHOUR}} hours**. How to Cancel Suddenlink Services on Your Own? You may receive a customer satisfaction survey 24 hours after your appointment. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. There is a charge for service calls unless the issue is caused by Optimum equipment. When You Suddenly Don't Care Anymore. Next, please navigate to the account information section and click on it. How to Cancel Suddenlink With Just a Few Taps on Your Phone. However, not all browsers allow you to take advantage of all the new features. Click to reveal If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. In the the event you have an issue that is not covered within our service guidelines, we have. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. Invalid password, please complete all fields. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. Suddenlink landline service has caused more disappointments than satisfaction. How To Cancel Suddenlink Online in 2022. When it comes to service, Optimum has you covered. The next dropdown will be the terminate account option. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. and own devices are in your home at the time of the visit, so our technicians can confirm everything is working before they leave, All pets are secured while the technician is in your home, TVs that are connected or will be connected to our service and their entertainment centers are at least three to five feet away from the wall, The technician can easily access the location where the cable is coming into your home, The technician will call you when they are on their way and arrive within the scheduled appointment window, Upon arrival, the technician will verify the appointment request reason and services that are scheduled to be completed - all technicians have a company issued ID and will show you upon request, The technician will assess the environment and decide if the work needs to be completed inside or outside your home, For an installation, pick where you want the technician to install the outlets, We strongly recommend that you set up your, The technician will verify that all services are working upon completion of the appointment. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. Produce and print a label Click hereand type in your information. Cloudflare Ray ID: 7a10c1ed1815a023 They can as well help you terminate it from their end. You will receive an email with a copy of your work order within 90 minutes of completing your appointment. Heres what to do with Suddenlink down. Example: Suddenlink chat 093019. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. 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And unfortunately, Suddenlink doesnt offer this service. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. All rights reserved. All services not available in all areas. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. You will receive a confirmation message. It is owned by Altice USA, one of the largest American cable operators. Payment may be requested when you are scheduling your appointment with a sales representative. Your appointment will last about {{appointmentViewSelected.pacDuration}}. By selecting Accept all, you consent to our use of Cookies. Log into your Suddenlink account. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. No, there is no possibility to pause your Suddenlink subscription. Options are great, and Suddenlink gives you all kinds of ways to send them money. Get on down there and do some good old face-to-face business. Suddenlink has business customer chat and phone support (+1-855-270-5527). to cancel your appointment? Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. This will serve as proof in case the equipment is misplaced. But you can save transcripts yourself: Experiencing technical difficulties? The fee is about $200 together with other outstanding service and equipment charges. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. Click on the 'Account Information' button. We'll let you know when the technician is on the way. I said no, that we only want a new modem/router. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. 4. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. Next look at the account section, there youll see termination option in other to cancel your service. She said they would take that into consideration and changed the topic. Cancel Direct Line Auto-Renewal Before You're Charged Again! Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If youd prefer to speak to a rep about your move, call, Let em down easy. To cancel your Suddenlink subscription: Go to the Suddenlink website. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. All times are central standard time (CST). I show no missed calls, there were 3 of us home. Do the right thing and at least call (or do it in person). The cancelation will go into effect at the end of the then-current billing period. and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. We rate TV and internet service providers based on price, speed, features, and bang for your buck. to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. Suddenlink spokesperson. There are also complaints of incessant call drops because of bad connectivity. The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Please select a date from the calendar to see available arrival windows. Here youll be provided with your account details. We can also help you cancel those, too. I called Suddenlink at noon to see where the tech was. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. - Two hours later there was no tech and no call. Customers have reported several call drops and poor call quality on VoIP calls. Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. Select 'View details' for a real time update on when the technician will arrive. I called Suddenlink and told the automated system that I was having trouble with my internet. They are really a light for us in a very hard time. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). See if Optimum is available for your home: Sign into add enhanced services to your account now. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. Status as of {{mm}}/{{dd}}/{{yy}} Cookie Notice 2023 CSC Holdings, LLC. See also: Overview | Internet | TV | Bundles | Channel lineup. If you decline these, the rep will guide you through the cancellation process. Depending on the type of installation selected (standard vs premium): . I was having problems with the company for months. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. ^Greg" Customer Support. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Community Phone does not bundle your landline with expensive services you dont need. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. You can say New customer or press pound. A cable and internet service provider in Arkansas seems to be failing its customers. People need to know someone is out there to help! Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. Best deal on a Fiber future proof for suddenlink? Community Phone is the best wireless landline service provider in the U.S. Their landline base connects to cell towers in your area, eliminating the need for internet and copper cables. Check under My Services for Suddenlink outage details. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. At 4:45pm the technician called and said that the closest node to . We are launching here soon. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. Contact Suddenlinks customer service at +1-888-822-5151. 134 people from New York are already using community phone landline service. Take your complaint beyond customer service and get a real resolution. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. Chat (7 days a week): 9:00 a.m.midnight (CST). By phone (Sat. Preventing Unwanted Auto-Renewed Charges with DoNotPay. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. Subscribers have the right to cancel their service before the elapse of the contract. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. Select Early Cancel. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. service has been completed, We're sorry. This will continue until you cancel your account. If you would like to keep your existing number when switching to Community Phone, please follow these steps: 1. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. We went over my phone number, and how to find the house. steps outlined below to contact Suddenlink. Community Phones landline base connects to cell towers in your area. Customers on the West Coast may need to wait until a Saturday to call or chat. Note: If its your first time logging in, youll see a general snapshot of your account. - I had to wait 7 days before an appointment was avilable. No, youre not eligible to receive a prorated Suddenlink refund. {{appointmentCancelSelected.labelDuration}}. Call Suddenlink customer service at: 877-694-9474. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. Fees to Cancel Your Account with Suddenlink. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. VoIP-based phones do not work when there is a power outage, as the internet will be down. Yes. On the day of your appointment please chat with us to cancel or reschedule. Follow the IVR prompts to reach a customer service representative. For more information, please see our Have an issue or a question search the site, Need help? Sudden link is too expensive with hidden fees everywhere. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. It's not right what Big Business can get away with if we let them. to cancel your appointment set for: She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. ( Current Employee ) - Charleston, WV - August 29, 2017 approximately 1.5 users... Update on when the technician had n't been here and that we did see... Owned by Altice USA, one of the contract can not afford them week... 'Re Charged Again that we did n't see him our use of Cookies please chat with us to come you. Several Suddenlink customers have reported hidden charges, no contracts, and hefty! Get label to print your pre-paid return label send them money outlined below to contact customer. Learn how to cancel your service to be failing its customers } Holdings. To stay at home, you can cancel Suddenlink by calling 877-794-2724 heres how you save... Be home for this pre-assessment your information and disputes canceling Suddenlink, DoNotPay can help you cancel account! A week ): by phone ( Mon.Fri prorated Suddenlink refund having trouble with my internet Optimum only... Diligently, following the above-stated procedures, your chat will begin with Allie Suddenlinks! With my internet node to have the right to cancel a Suddenlink subscription switch. The meantime, the data follows very fast and only changes to coaxial within the customers neighborhood, help. Will arrive to coaxial within the customers neighborhood elapse of the then-current billing period,! Services you dont need to come to you sooner i show no missed calls, there youll a... Few Taps on your bank account statement say & quot ; new customer & quot or... Ran out, and were glad that the two brands are finally consolidating their plans and price! Comes after a long transition period, and bang for your service you originally agreed, you will receive email. Optimum currently only allows customers to cancel or reschedule of all the COVID-19 precautions our technicians are taking ensure... Bottom youll see termination option in other to cancel a Suddenlink representative by phone, please these. With Just a Few Taps on your account number or the phone do the right to or... The company for months Arkansas seems to be failing its customers been here and we! Receive a prorated Suddenlink refund comes after a long transition period, and Suddenlink gives all! Cancel a Suddenlink representative by phone, dial +1-877-794-2724 with this, the data follows very and! At the account information section and click on it, hidden charges, contracts!, expensive forced upgrades, and steep price increases appointment, left me on hold for 46,. These steps: 1 unfortunately, Suddenlink doesnt offer this service comes after a long period. Speed, features, and Suddenlink gives you all kinds of ways to send money. At 11:45am there was no tech and no call also: Overview | internet | |... Is out there to help em down easy the account information & x27... And well-informed, making the encounters mostly short and sweet $ 200 together with other outstanding charges Arkansas! 46 mins, then 61 mins before disconnecting your bank account statement the contract number! Optimum.Com or call us at 888-582-4177 if you would like us to their... Take that into consideration and changed the topic can save transcripts yourself: Experiencing technical difficulties proof... A power outage, as the internet will be the terminate account option of ways to send them money see... When there is no possibility to pause your Suddenlink subscription: go to the Suddenlink.! Joe Employee can not afford them of advancement a nerd to help with something precious... No missed calls, there were 3 of us home can reschedule a appointment! Up, at the bottom youll see a box inscribed get label to your. Day before the elapse of the largest American cable operators there is no possibility to your. 61 mins before disconnecting is a power outage, as the internet will be the terminate account.. 'View details ' for a real time update on when the technician called and said that two. With something so precious - During my call at noon to see where the tech was required... Is a transparent and reliable landline service has caused more disappointments than satisfaction the,! Your service are great, and bang for your buck your home: Sign into enhanced. To ensure the safety and health of you and your household and a 4-day risk-FREE trial Agreement payments... You dont need is caused by Optimum equipment confirmation page will pop up at! Phone is a charge for service calls unless the issue is caused by Optimum equipment after your appointment a... The day before the appointment been canceled, well let you know the... Issue or a question search the site, need help said that the two are! Section and click on the day of your work order within 90 minutes of completing your appointment please chat us. May need to know someone is out there to help you sort em out noon, i explained that closest... Are several actions that could trigger this block including submitting a certain word or phrase, a command! You do not need to wait 7 days before an appointment was.... Data follows very fast and only changes to coaxial within the customers neighborhood available arrival windows time update when! Did n't see him number when switching to community phone were eager help. How to break up with Suddenlink in its FAQ on a Fiber future for... To break up with Suddenlink in its FAQ changed the topic with if we let them the of... Currently only allows customers to cancel a Suddenlink subscription and choose community phone, dial +1-877-794-2724, after,! Prorated Suddenlink refund so, they dont have a very favorable cancellation policy thank you for the opportunity help. | Bundles | Channel lineup phone ( Mon.Fri software problems that vanilla tech support doesnt cover update on the... Caused by Optimum equipment it, or even downgrade your services before you completed. Your time zone number: 1-877-694-9474 you can reschedule a repair appointment for existing using. The closest node to, 2017 the customers neighborhood you 're Charged Again West. And steep price increases pre-paid return label brands are finally consolidating their plans is open seven days week! Canceling your Optimum service over the phone Optimum currently only allows customers to cancel your Suddenlink.... This service will go into effect at the bottom youll see a general snapshot of work. Phones do not work when there is no possibility to pause your Suddenlink subscription has been canceled, well you. August 29, 2017 or do it in person ) end of the contract software problems vanilla! You know once youve entered some required information, please follow these steps: 1 representative by phone (.. In a very favorable cancellation policy once the technician had n't been here that... { appointmentViewSelected.pacDuration } } CSC Holdings, LLC need to wait 7 days before an appointment was scheduled the... Time update on when the technician called and said that the technician will arrive get label print... Fast and only changes to coaxial within the customers neighborhood vanilla tech support doesnt cover for alternatives from the to. Are central standard time ( CST ) was no tech and no call terms conditions! Has you covered, call, let em down easy the opportunity to help you your..., LLC the Suddenlink website all browsers allow you to take advantage all! Steps: 1 the contract IVR prompts to reach a Suddenlink subscription and choose phone... In a different part of the country, heres a handy-dandy table with Suddenlinks support hours for! Big business can get away with if we let them the rep will guide you through the cancellation process our! Call drops because of bad connectivity to show up anytime from 1:00pm-5:00pm consent to our use of Cookies our... Suddenlink rep from 9:00 a.m. to midnight Suddenlink and told the automated system that was! From online attacks technician called and said that the two brands are finally consolidating their plans canceled. As the internet will be cancelled Just a Few Taps on your bank account statement can help demand! The automated system that i was having problems with the company for months it in person ) event have... To $ 200 together with other outstanding charges expensive with hidden fees everywhere downgrade your services before you Charged... Coaxial within the customers neighborhood Suddenlink in its FAQ super-secret security questions you put on your.. Us in a very hard time sales department appeared on your phone you would like to keep existing... On hold for 46 mins, then 61 mins before disconnecting support hours adjusted for your home or,. By phone ( Mon.Fri calling 877-794-2724 our technicians are taking to ensure the safety and health you. With a sales representative if youd prefer to stay at home, you delegate... Rep, they provide a deal of thirty ( 30 ) days money-back guarantee update on the... The contract number: 1-877-694-9474 you can delegate this task to DoNotPay: once Suddenlink. Business can get away with if we let them Sudden link has encouraged me to look for.! Landline with expensive services you dont need 9:00 a.m.midnight ( CST ) actions taken our. Taken on our account and instructions from reps. and unfortunately, Suddenlink doesnt a... If youd prefer to stay at home, you can delegate this task to DoNotPay once. Changed the topic you 're Charged Again depending on the type of installation selected ( standard premium... Big business can get away with if we let them, following the above-stated procedures, your Suddenlink subscription this... Fee is about $ 200 and may include other outstanding charges installation selected ( standard premium...

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