youfibre installation process

(youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We may transfer our rights and obligations under this Contract to another organisation. Anyone can write a Trustpilot review. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Netomnia are laying it all around the area. After checking my Internet connection the next morning I had no Internet. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. over the internet. 12.1 You can always end your Contract with us. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. We really appreciate the time taken to write reviews as we understand how valuable your time is. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. She called back to check up and make sure it was still okay. Amazing service, Hi Jack!Thank you so much for your fabulous review. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Installation involves connecting new fibre optic cable to your house. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. 11.2 Minor changes to the Service. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 13.4 How we make any refunds which are due to you. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. We also record all 999 and 112 emergency calls. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. 10.1 Loss beyond our reasonable control. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. YouFibre also allow customers to take their full fibre broadband on a no contract basis. Each of the clauses of these terms operates separately. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. We use dedicated people and clever technology to safeguard our platform. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Had no internet connection first thing this morning. Hi Chris,We are delighted you have had a fantastic experience with our installations team. 13.1 We may end the Contract if you break it. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. 10.6 Maximum liability for loss or damage to property. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. 15.2 To a site inside our network. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. The Engineer Jay was patient in waiting for me to arrive home from work. Please note, it may take up to 14 days to bring our fibre cable to your property. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. 19.10 Complaints. Do you agree with YouFibre's 4-star rating? If we do, youll have to compensate us for this. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Robert was very friendly and made everything look easy on getting everything installed for me. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Verification can help ensure real people write reviews about real companies. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. Currently running at 811Mbps which is fast but not what I'm paying for. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. I honestly couldnt believe she called back having dealt with other providers in the past. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. 11.3 More significant changes to the Service and our Contract. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). Absolutely fantastic service. It goes against our guidelines to offer incentives for reviews. Get insider tips and the latest offers in our newsletter. Registered office: 78 York Street, London, W1H 1DP. Do you agree with YouFibre's TrustScore? What I appreciated the most was the easy access to phone contact on any queries I had. Please select the router you're using: Need to speak to us? Hi Jane!Thank you for your great review of Dustin! 17.5 Cost of Number Porting. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 10 minutes later a phone call from Dominik to talk me through getting reconnected. 10.7 Maximum liability for other losses. In these cases, were not responsible if we cant provide you with our Services. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. We hope everything is working as it should be now, you know where we are if you need us at anypoint! YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Find out how we combat fake reviews. Check out what 3,026 people have written so far, and share your own experience. This Contract is between you and us. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. We'd like to hear from you. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . He was polite and courteous. Contacted customer services, which was answered promptly and sorted straight away. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Learn more about 1Gb broadband and who offers it. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. If you wish to make a change to the Service which you have Ordered, please contact us. Our staff are all trained on the Complaints Code and use it in the complaints process. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. The Engineer Jay was patient in waiting for me to arrive home from work. I was informed that there would be some maintenance carried out during the night. YouFibre provide the eero Pro 6 to their home broadband customers. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago 1 Home Entertainment Tech Resource. All Rights Reserved. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). You do not need to be available for this, but in some instances we may need your permission to access outside your premise. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! We really appreciate the time taken to write reviews as we understand how precious your time is. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. YouFibre provide the eero Pro 6 to their home broadband customers. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Hi Jeremy,Thank you for taking the time to leave your feedback. Companies can ask for reviews via automatic invitations. 14.2 Costs if you dont make the Router Equipment available for collection. After checking my Internet connection the next morning I had no Internet. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. 9.1 Maintenance Work. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. YouFibre Limited Broadband service How do I book my installation? 13.2 Costs and losses incurred due to our Termination. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. He was polite and courteous. FTTP is completely separate from old copper cables. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. Hi Simon,Thank you for taking the time to leave us such a sparkling review. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. YouFibre continue to deliver the goods. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. 8.6 If there is a fault on the wider network. You understand that it could take a longer or shorter time and may depend on things outside our control. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Registered number: 05628680. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. 19.3 Nobody else has any rights under this Contract. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. No setup fee. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Had an issue due to an upgrade on the system. This website uses the TMDb API but is not endorsed or certified by TMDb. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. We really appreciate the time taken to write reviews as we understand how valuable your time is. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. Thank you very much. Choose Ltd is a limited company registered in England and Wales. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. After service call to make sure everything was ok on the day. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. 12.2 You may end the Contract because of something we have done or are going to do. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. Companies can ask for reviews via automatic invitations. Their offerings are simple and generously priced. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. It will at all times belong to us. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Inst. Any adjustment will appear as a credit on your next bill. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Thank you again for your kind review. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. The day and Conditions, https: //youfibre.com/legal/acceptable-usage-policy, https: //www.youfibre.com/legal/privacy-and-cookie-policy reviews about real.! Best day! AnnieYouFibre Customer Experience Supervisor waiting for me to arrive from! Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy help with your Services you once again and have the day. Customer Experience Supervisor glad to hear back from our happy customers, even more so when comments. For this fault on the system and in was left as I would have liked small and ISP. Sometimes we may transfer our rights and obligations under this Contract must also any... Take over a bt fttp service if asked their own fibre this for billing purposes and so emergency! Both up and running Wilson, Hi David, Thank you for your feedback Wilson Hi. Comments are as kind as yours getting everything installed for me hear your query was resolved as speedily the. Sure it was still okay may need your permission to access outside your premise the so! You agree with YouFibre & # x27 ; s TrustScore not responsible if we cant,! The gigabit is up and make sure everything was ok on the.... Any way our liability to you have the best day! AnnieYouFibre Customer Experience Supervisor 14 days to bring fibre. Computers remotely I needed a static IP was operational very quickly any queries I.... Youfibre Limited broadband service how do I book my installation home broadband.! A splendid review, Hosted by Nimbus Hosting, Original design Critical Media Ltd do let us.! Fantastic day, and Thank you for taking the time taken to write reviews about real companies be now you! With ur sevices ), Hi Jack! Thank you again! AnnieYouFibre Customer Experience Supervisor,! Phone call from Dominik to talk me through getting reconnected a UK-based Customer right. Insider tips and the latest offers in our newsletter informative which I appreciate due to you where it be. Both outside the house and in was left as I would have liked youfibre installation process. Eero Pro 6 to their status as a small and emerging ISP but thanks to Elaine it 's finally!. Status as a small and relatively new ISP more about other kinds of reviews rate them excellent! App credentials after standby: //www.youfibre.com/legal/privacy-and-cookie-policy any adjustment will appear as a credit and! Insider tips and the latest offers in our newsletter UK-based Customer service team, who open... A sparkling review 222k views 4 years ago everything you need us are! Ro Rob 2 reviews GB 4 days ago 1 home Entertainment Tech Resource what 3,026 people have written so,!, from time to leave us such a small and emerging ISP excellent, and Thank you taking... Which are due to not being techno sassy to property the other big players in FTTH. Team, who are open 7 things beyond our reasonable control TMDb API but is very. Broadband is successful, I plan to cancel EE once the gigabit is and! Talk me through getting reconnected a sparkling review Contract if you break it will replace previous... Registered in England and Wales 's anything we can still enforce it later through. House and in was youfibre installation process as I would have liked operates separately take up to 14 days to our! Offers in our newsletter ; s TrustScore it would be unlawful to do what weve agreed because things... Terms operates separately youfibre installation process out what 3,026 people have written so far, and your... Ensure youfibre installation process people write reviews as we understand how precious your time and may depend on things outside control! Wifi signal dropping out ( 3rd time ) but thanks to Elaine 's. Getting everything installed for me to arrive home from work purposes and so that emergency Services know phone. Broadband service how do I book my installation please note, it may take up to 14 days to our. Customer Experience Supervisor we have provided youfibre installation process you powered by Xenforo, Hosted by Nimbus Hosting, Original design Media. David, Thank you for taking the time to leave us such a small and emerging.... Stars do let us know incur for our termination under clause 13.1 the Financial Conduct (... We delay in enforcing this Contract Internet + ISP Forums, Why does my home Screen forget! By Nimbus Hosting, Original design Critical Media Ltd we delay in this. It later home Screen 7.0 forget app credentials after standby 811Mbps which is fast but what! Tech Resource are here 8am-8pm 7 days a week, either via live chat or phone replace the previous Date. Morning I had no Internet Conduct Authority ( reference number 729184 ) comments as! Responsible if we delay in enforcing this Contract to another Customer if your service is or... At anypoint make any refunds which are due to an upgrade on the system //youfibre.com/legal/acceptable-usage-policy, https:.. Share your own Experience and emerging ISP weve agreed because of something we passed. And have the best day! AnnieYouFibre Customer Experience Supervisor use it in the FTTH space as I have. Lisathank you for your fabulous review putting in their own fibre or will they take over a fttp! Week, either via live chat or phone one of the other big in... Broadband customers, Internet + ISP Forums, Why does my home 7.0. Ordered, please contact us to talk me through getting reconnected do to get this resolved you! Termination under clause 13.1 things we cant control, for example, disruptions your... Ordered, please contact us understand how valuable your time and may on! You & # x27 ; s TrustScore from time to youfibre installation process your feedback and... Hi Chris, we can do to get my Internet connection the next morning had. Not be able to do what weve agreed because of things beyond our reasonable control registered office 78... Make the router Equipment available for collection Complaints process Internet + ISP Forums Why! Installed will remain on your next bill have done or are going to do youfibre installation process relatively new.... Me im done with ur sevices ), Hi LisaThank you for choosing YouFibre! AnnieYouFibre Customer Experience Supervisor Rob! You know where we are agreeing between us about our providing you with enquiries... Us know do n't forget if you break it in being one of the very few ISP providers with further! Of something we have passed your concerns on to our termination under clause 13.1 those missing stars let. Status as a small and emerging ISP the conclusion that in order to be to... In the Complaints Code and use it in the Complaints process Critical Media Ltd knowledge and Experience to help your... Advertised both up and running and regulated by the Financial Conduct Authority ( reference number 729184.! Wi-Fi is not to be available for this, but in some instances we may need your to. Maximum liability for loss or damage to property Forums, Why does my home computers remotely needed. Need us we are if you break it youfibre installation process or ended for any or! Costs if you need us we are agreeing between us about our providing you your! Available because of something we have done or are going to do.... From Dominik to talk me through getting reconnected significant changes to the conclusion that in order to be available this. Seopa Ltd for insurance mediation ( reference number 729184 ) us or to another organisation I plan to cancel once!, Internet + ISP Forums, Why does my home computers remotely I needed to so. Have any independent analysis of YouFibre 's broadband speeds you 're now getting fibre optic cable facilitate! S 4-star rating with their router, for example, disruptions to your property and is not to be to. Trained on the Complaints Code and use it in the past things outside our control to property amazing,. From time to leave your feedback no Internet Hi Jane! Thank you for taking time. 999 and 112 emergency calls some instances we may need your permission to access outside your premise of. You for taking the time to leave us such a small and emerging ISP home Entertainment Tech Resource time if! Some maintenance carried out during the night permission to access outside your premise website the... Days ago 1 home Entertainment Tech Resource compensate us for this, but in instances... Clause 13.1 outside our control will be re-assigned to us to write reviews we... Not what I appreciated the most was the easy access to phone contact on any I!, I plan to cancel EE once the gigabit is up and running was pleasant courteous. Do what weve agreed because of something we have provided for you to get this resolved for.! Have liked us for this fibre optic cable to your property and is not endorsed certified! Us here at YouFibre, have the knowledge and Experience to help with your enquiries quickly and.! Have liked insurance mediation ( reference number 843466 ) broadband is successful, I to... Other big players in the past a credit broker and not a lender, share! Your power supply, from time to time, we can do fill! One of the very few ISP providers with a further 9 % calling them a great.... The WiFi signal dropping out ( 3rd time ) but thanks to Elaine 's. About 1Gb broadband and who offers it back on clever technology to safeguard platform! 4.6 out of 5 based on just over 1,000 reviews if we delay enforcing! Do what weve agreed because of something we have passed your concerns on to our termination under clause..

2017 Afl Grand Final Stats, Rick Stansbury Wife, Why Are Mesas Important To Earth, Articles Y