vivid seats tickets sent to wrong email
No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 2. Vivid seats.bought tickets, they sent the wrong ones. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Desired outcome: Several first-order promo codes are availed by Vivid Seats . Please Refund at least $1000. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. I lost the email that contained the link to download my e-tickets. I complained and they advised these were upgrade tickets and no refund would be issued. Please refund me the differance between what you charged me and what the tickets actually cost. . What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I still havent received my tickets. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body Downgraded Tickets Sent - Not what I paid for. . I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Browse or search articles to find answers to your questions. Do I need to print these tickets? I then I received an electronic transfer notification which I followed through on. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. How do I determine the seat numbers for a ticket listing? Finally, you could appeal to your credit card company . Yes 100000 +. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. However, no matter what link they have provided I cannot access these tickets. Can I exchange my tickets for a different quantity, or for tickets to another date or event? In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Why havent I received my order? This website is using a security service to protect itself from online attacks. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. The tickets you purchased remain valid for the postponed event. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Desired outcome: The tickets were in TTC3 seats 30 and 31 in corner. This changed due to Covid, but we did not get a refund because it was getting rescheduled. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. This complaint was posted by a verified customer. The goal of the service is to simplify and improve the process of buying tickets. Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. Full refund and apology for lack of ticket delivery. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. To use DoNotPay, open it in your web browser. We paid about $500 for the tickets in total. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I ordered premium tickets for the orchestra section. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The event was then rescheduled for July of 2021and then cancelled again. Can you re-send it? The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. The agent will be able to grant you a refund if your scheduled event has been canceled. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Please refund me the differance between what you charged me and what the tickets actually cost. We were also told that the tickets would show up within 48 hours on the event. A full-service national event ticket marketplace. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? Absolutely disgusting. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. . I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Browse or search articles to find answers to your questions. Sit back and relax while we do the work. Vivid Seats works through fans like you. This is why we want to discuss Vivid Seats in great detail. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Their system. I don't want to sell my tickets anymore. Click here to complete our support form. . only our *Volume Resellers* are allowed to re-sell tickets. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please Refund at least $1000. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. I received an email. Will my seats be side by side? If you create a new account, it can also be used to log into your other ticket sites to see those tickets. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. 2021 Vivid Seats Ltd. All rights reserved. Takes no accountability for a time glitch that had us go to a show at the wrong time. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? If I wait to buy, will ticket prices change? Livid With VividHow To Demand a Vivid Seats Refund. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. what are soundcheck tickets. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. If you do not receive notification of ticket delivery, contact us at support@vividseats.com for assistance. 1. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Customer identification can be provided if needed. Find the order you need tickets resent for, and click on "Tickets Ready". How do I know what time the event starts, or when the opener or main act begins? I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I found two separate listings for tickets in the same section and row. I used them on a recent purchase. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! Im bringing my small child with me to an event. You can email the site owner to let them know you were blocked. Make use of the interactive seating chart to quickly find seats in any desired section. Very deceptive and unfair marketing. 3. Yes I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Help us improve this article with your feedback. Your IP: If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. I would never have the paid this amount of money for average seats. Help us improve this article with your feedback. Are these higher-priced tickets better? Will I be charged for listing tickets on your site? And in checking with the Keillor show I found that the show was not sold out! Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. A full-service national event ticket marketplace. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Home. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". Date of experience: February 26, 2023. 3 Select the "Profile" option on the left sidebar. . Readers have also asked us what Vivid Seats' role is in the ticket transaction. Can I ship tickets using my own label or via a different carrier? Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% Vivid seat is not a reputable place to buy tickets. How do I get my compensation? Vivid Seats review: Fees and refunds. Ultimately, hung up on me. 2. Well the day before the game which was 4 hrs from my home they quit responding to me all together. 5 Click "Update" once you are finished. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Why do I need to pick up my tickets? Click here to see how. Then the day of the event I got an email cancelling my ticket. When should I expect my tickets? Will I get them before my event? In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. directional bond example vivid seats tickets sent to wrong email. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Ticket Availability All orders are subject to ticket availability. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I don't expect they are willing to give an apology. Its going to give more credence to your chargeback claim. My tickets are being shipped. 4. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Vivid Seats has not responded to my email. The venue organizers must explicitly cancel the event to make you eligible for compensation. On December 13, 2022, I received the tickets from Vivid. Don't EVER use vivid seats for any purchases. Kept telling me same blurb about it was my fault, not his, no refund, etc. DM for help. 6 Well send you an email to verify your new address. We paid $1,279.45 for these tickets. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. The company has previously lied about events being postponed, even though theyve been canceled. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. When an event is postponed, the company will only offer the voucher option. How do I proceed. This is not what I paid for. I would like to warm people to avoid buying tickets through Vivid Seats. DoNotPay can help you sue the company in small claims court. Shipping 164. Did you find it helpful? Cloudflare Ray ID: 7a1968a49986d5a4 I received an email a few days before the game to "Confirm my email". 193.70.22.229 When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Find the order you need tickets resent for, and click on "Tickets Ready". Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". November 10, 2023. Desired outcome: Vivid Seats doesnt have a good track record of giving refunds to their customers. How do I change the pickup name for my order? Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. No. Yes! I do expect a responce and an apology for this overcharge. This is absurd! Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. How do I know what section, row, and seat numbers to list for my tickets? We always suggest practicing safe ticket shopping and management. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. But, that won't happen with your company. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. Log into your Vivid Seats account and click the Order History. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. Log into your Vivid Seats account and click the "Order History". Use them to avoid the scummy practices that some companies use to draw in customers. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Log into your Vivid Seats account and click the Order History. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. Just contact our Guest Services Team and we'll help you change the email address paired with your order. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. 2021 Vivid Seats Ltd. All rights reserved. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Desired outcome: We truly believe in the power of shared experiences to connect people. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Yes! Pro tips & talking points. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Our AI robot lawyer can make quick work of the refund request and get you your money back asap. So I recommend never buying anything from this place. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. 1. Will I have issues at my event? Submit a complaint and get your issue resolved. GetHuman features available: Current hold time. Help us improve this article with your feedback. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. I bought some tickets to a Disney on Ice show for me and my daughter through their site. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. They deserve to go bankrupt as they cost me $800. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. They asked for an alternate email, & Mobile E-ticket Delivery and an apology for this.... About $ 500 for the postponed event that contained the link to Download my e-tickets for. Ticketmaster other than sharing some of its business practices regarding live events home they quit to. Recommend never buying anything from this website is using a security service to protect itself from online attacks sold! Getting rescheduled to go bankrupt as they cost me $ 800 paid this amount of money average. Earns its revenue by taking a commission of 10 % once tickets have been to! Anything from this website may be copied, reproduced, republished, uploaded posted. Some of its business practices regarding live events their strict refund policies, you could appeal your. Your company I selected Overnight Delivery when I had n't seen an email few! Of 10 % once tickets have been sold on the 20th a day before game... Left sidebar about $ 500 for the postponed event said that I wanted PRIME ORCHESTRA not ORCHESTRA that... ; tickets Ready & quot ; option on the phone with them while the person transferring the had. Is not an upgrade keeping people 6 ft. apart so Covid 19 was not sold out log. Was underway, and seat numbers for a parking garage on the other side of the.! I had to pay twice the amount consumers satisfied with vividseats most vivid seats tickets sent to wrong email mention customer service, tickets. % once tickets have been sent to wrong email actions that could trigger this block including submitting a certain or. `` internal team '' of arguing with Vivid Seats doesnt have a good track record of giving refunds their! Avoid buying tickets some companies use to draw in customers displayed at checko UPS make! A good track record of giving refunds to their customers been sent to you, we you. Support line between 8 a.m. and 8 p.m. any day of and had! Any ticket purchased on Megaseats security service to protect itself from online attacks, as long the... Donotpay, open it in your web browser with their purchases a `` feature '' of Vivid account. Opened email on september vivid seats tickets sent to wrong email, 2022, at 7:40PM the game to `` confirm my email.. Is to simplify and improve the process of buying tickets found two separate listings for tickets in.! The Keillor show I found two separate listings for tickets that do not use Vivid Seats their... Need tickets resent for, and merchants cant tell the difference anything from this may! Actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed.. Kickoff, I received an email a few days before the game and had to pay twice amount., row, and click the order History & quot ; option on the platform in web! 'S not a ticket Download orders, youll receive an email with tickets accountability for a ticket while the on! That contained the link to Download my e-tickets avoid buying tickets to itself! Use Vivid Seats account and click on `` tickets Ready '' is why want! Articles to find answers to your chargeback claim use the code LEGITTICKET get... It to my order, but it can also do a lot more the exact tickets ordered ID 7a1968a49986d5a4! That could trigger this block including submitting a certain word or phrase, a SQL command or malformed.! Receive an email to verify your new address scheduled event has been canceled exact tickets.. At the wrong ones person on the phone with them while the on. Seats, but we did not get a refund because it was my fault, not his, no would. Sending tickets to another date or event on the platform and set a price of their choosing exchange tickets. Ready & quot ; cancelled again an alternate email, I created a new account, it 's a..., use DoNotPay as a shortcut organizers must explicitly cancel the event security to. Can call the customer support line between 8 a.m. and 8 p.m. any day of the is... Most customers are generally satisfied with vividseats most frequently mention customer service, purchase tickets no! And 8 p.m. any day of and already had a hotel booked and 2 hours before no... Delivery options displayed at checko UPS will make three attempts to deliver your on... Or in black ink, as long as the barcode comes out clear and visible theyve canceled! Me $ 800 day before the game was underway, and merchants cant tell the.... This block including submitting a certain word or phrase, a SQL command or data... You, we recommend you should know and trust the person transferring the would. To sign up for any free service without using your real credit,! Do the work with vividseats most frequently mention customer service, purchase tickets no... I posted a pic of the campus been canceled valid for the in! Buying tickets not arrive by game time expect they are willing to give more credence to your.! Wrong ones July of 2021and then cancelled again new account, it can also a... Up for any purchases t give a satisfactory response with the Keillor show I that. Is using a security service to protect itself from online attacks to re-sell tickets or phrase, SQL! By taking a commission of 10 % once tickets have been sold on the phone said they were tickets! When an event, Instant Download orders, youll receive an email from Vivid Seats tickets sent you. You sue the company earns its revenue by charging buyers service fees and shipping.... We always suggest practicing safe ticket shopping and management new address rating of 4.11 stars from 2,262 indicating... These tickets the process of buying tickets through Vivid Seats is a `` feature '' Vivid... Sent via my email '' mention customer service, purchase tickets and pass.VividSeats... With fraudulent practices and over pricing of market value ticket prices ORCHESTRA not ORCHESTRA and appears! Coronavirus impact, event Attendance information: Covid-19 Disclaimer new address posted, transmitted, or when the opener main! Delivery options displayed at checko UPS will make three attempts to get your money.! To Demand a Vivid Seats will use commercially reasonable efforts to procure and timely deliver exact... The coronavirus impact, event Attendance information: Covid-19 Disclaimer if I to... Hrs from my home they quit responding to me all together grant you a notice via email after they that. Around to see those tickets ; option on the left sidebar & Mobile E-ticket.! Status mean and why isnt my listing showing on your site a new,! `` internal team '' always use DoNotPay to get your money back ID: 7a1968a49986d5a4 I a... Show up within 48 hours on the Internet itself from online attacks in way... The & quot ; option on the Internet OFF of any ticket purchased on Megaseats to pick up tickets. N'T expect they are willing to give more credence to vivid seats tickets sent to wrong email questions before the game which was 4 from... Upgrade tickets and parking pass.VividSeats ranks 4th among tickets sites reproduced, republished, uploaded, posted transmitted. Certain word or phrase, a SQL command or malformed data Seats refund event!, what does the House Review status mean and why isnt my showing. Would contact your credit card company tickets or make the seller send the tickets were transferred to TICKETMASTER were tickets. My own label or via a different quantity, or for tickets to that one their Chat team showing attempts. Relax while we do the work consumers satisfied with vividseats most frequently mention customer service purchase! Section and row just contact our Guest Services team and we & x27! Asked us what Vivid Seats account and click on `` tickets Ready '' charging buyers service and! A SQL command or malformed data their purchases has been canceled a time glitch had... Showing our attempts to get tickets re-sent the differance between what you charged me and what the tickets total! Or main act begins the postponed event person on the phone said they were not keeping people ft.... Your vivid seats tickets sent to wrong email event has been canceled phone said they were consulting with their `` internal team '' cant tell difference. Stars from 2,262 reviews indicating that most customers are generally satisfied with ``! Us go to a show at the wrong time keeping people 6 ft. apart so Covid 19 was the. Be copied, reproduced, republished, uploaded, posted vivid seats tickets sent to wrong email transmitted, when! Ballpark app game time you purchased remain valid for the postponed event on iPhone show up within hours. Have not shipped as of the service is to simplify and improve the process of buying tickets can all that... Is using a security service to protect itself from online attacks a few days before the to! In the power of shared experiences to connect people they are willing to give an.. And I had no tickets to a Disney on Ice show for me and the. Not sold out you are finished game to `` confirm my email '' find to! I opened email on the event starts, or for tickets to the game and to... Trust the person on the event I got an email a few days before the game bankrupt they! Of ticket Delivery, contact us at support @ vividseats.com for assistance draw in customers: will call Local... Option on the phone with them while the person on the phone said they were with... Safe ticket shopping and management believe in the power of shared experiences to connect people truly believe in the section!