we cannot provide any information about your refund 2019

CADE days of the week will be signified by: A TC 846 in CADE cycle "20052303" indicates processing occurred Wednesday of the 23rd cycle in year 2005. Advise the taxpayer of your actions and when to expect their refund. See IRM 21.2.1.22, Modernized e-File (MeF/TRDB), and IRM 3.42.5.14.5, Forms for 1040 Modernized e-File (MeF), for limitations on e-filed current and prior year returns. This appears on CC TRDBV as GUF Voided/Deleted or GUF perfected but there is no MFT 32. After completing procedures in 3b and 3c below, follow procedures in paragraph 4. If preparer misconduct is suspected, refer to IRM 25.24.1.3, Identifying Potential RPM Issues For Telephone Assistors/Taxpayer Assistance Center (TAC) Assistors, for additional information. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. See IRM 21.6.6.2.20.3, CP 01H Notice or Letter 12C Decedent Account Responses, for guidance. (10) IRM 21.4.1.4.1.2(1) Updated procedures for Non-TPP assistors to address if the taxpayer's return was UPC 126 RC 0 but was not moved to MFT 32 prior to the end of year cycle deadline and the return is archived. The IRS began processing returns on 2/12, you may not find a record of it or the website may say that you have put in incorrect information when tracking your federal refund. If the UPC 126 RC 0 posted to the account more than 14 days prior to the date of the call, see IRM 25.25.6.6.2 (3), Procedures for when the Caller has not Received or Lost the Taxpayer Protection Program (TPP) Letter, follow instructions under NOTE. EFT refund refused by a financial institution (undeliverable); refund issued by check. CC UPTIN will identify when a return is sent to the Rejects Unit by the Unpostable Function. Advise the taxpayer to allow 16 weeks from the date of their call to check back on the status of their return. Please have your paperwork (such as cancelled checks, amended return, etc.) If the taxpayer states the return identified in the Letter 12C is not their tax return, ask them to write "Not My Return" on the letter and return it. CC NOREFP can be used to stop direct deposit refunds as well as paper refund checks. See IRM 21.4.1.5.6.1, Credit Elect Reversals, for additional information. Refer to IRM 21.4.1.5.7, Direct Deposit - General Information, for inquiries involving debit cards. Refer to IRM 2.4.37, Command Code NOREF Overview, for a complete description and input requirements. CC FFINQ aids in determining whether a return has been sent to ERS. If the bank does not respond within 15 calendar days of the letter, contact the bank by phone to determine the status of the request. If a TC 904 is present or IDRS indicates no tax module, send a Letter 109C, Return Requesting Refund Can't be Located or Not Filed; Send Copy, to the taxpayer asking the taxpayer to file again. IPU 22U0548 issued 04-26-2022. Send closing letter advising taxpayer information is required to complete processing. Resolve case if the necessary information is included. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS. Refer to IRM 25.6.1.5, Basic Guide for Processing Cases with Statute of Limitations Issues, for additional information. Address shown on the original return and new address if appropriate. How many people are seeing "We cannot provide any information about your refund" Use this thread to share what you have found out and connect with others seeing this same message Here! If the taxpayer requested but did not receive a direct deposit refund, compare the routing transit number (RTN) and the account number on the tax return to IDRS and the Form FMS 150.1/TCIS. You may use the suggested verbiage below:We are no longer authorized to reissue your Economic Impact Payment (EIP) 1 or 2. You can get this number from your Form 1040, line 35a. If the TIN on the return does not pass validity checks on IDRS, it is considered invalid. Rejects are returns or documents which cannot be processed, usually due to missing or incomplete information. Advise the taxpayer that the return has been selected for further review and that well need to speak with him/her to validate the information that was submitted. CP 53D is issued to the taxpayer as notification. It is not a "letter of indemnity" , so if the bank will not accept it, follow the guidance above to complete your case. IPU 22U0340 issued 03-04-2022. MBA, Enrolled Agent. These returns will only qualify for TAS criteria listed in IRM 13.1.7.3, TAS Case Criteria, when the qualifying criteria is unrelated to releasing the refund prior to February 15th. Advise the taxpayer to allow 16 weeks from the date of their call before calling the IRS back for the status of their return, unless directed by one of the refund automated systems. Use the following chart when advising the taxpayer to send/re-send the requested information to ERS/Rejects. See IRM 21.1.3.18 (3), Taxpayer Advocate Service (TAS) Guidelines. Advise the taxpayer that you are unable to provide any additional information than the information already provided by the automated system and provide the appropriate return processing time frames. For returns processed prior to January 2012, the literal CADE will appear in the upper right hand corner of CC IMFOLI and CC IMFOLT if the account is currently on CADE. Research indicates a refund was issued by direct deposit. ready when you call. Inform the caller before you transfer, select the "Amended Return" prompt to use the automated application. If the answer is NO, advise to do so. If this is a Refund Advance Product (RAL/RAC) issue, refer taxpayer back to their Preparer. I will provide more information in the next thread. IPU 21U1336 issued 12-13-2021. Change made due to changes in contact information provided in 12C letter by Submission Processing. See fax/EEFax numbers in (12) below. Follow routing procedures in the bullet below. See IRM 21.5.5.3.3, Responding to Taxpayer Inquiries on an Open Unpostable, for further guidance. If taxpayer filed a Form W-7, Application for IRS Individual Taxpayer Identification Number, with their return, see IRM 3.21.263.8.4, Refund Inquiries Involving ITIN Issues. However, if the resolution seems impossible, taxpayers may file a formal complaint with the OCC. Status 222 is international correspondence and has a suspense period of 90 days. See IRM 21.5.6.4.35.3, -R freeze Overview For Accounts With Return Integrity Verification Operations (RIVO) Involvement, for additional information. To claim a refund of federal taxes withheld on income from a U.S. source, a nonresident alien must report the appropriate income and withholding amounts onForm 1040-NR, U.S. Nonresident Alien Income Tax ReturnPDF. We have your tax return and are processing it. If no return is posted and indicators exist for MFT 32, when working Form 3911, Form 1310, or other correspondence, employees should close their case with Letter 109C advising the taxpayer to call IRS at 800-829-1040 during the hours of 7:00 a.m. to 7:00 p.m. (local time), Monday - Friday. Advise the taxpayer to immediately fax a statement requesting an extension to the fax number on the letter, and include a copy of the letter. They are fast, accurate and available 7 days a week from any computer with internet access, AND the information provided is specific to each taxpayer who uses the tool. Advise the caller to call back (800-829-1040) if they do not receive a letter within 14 days of the date of the call. Before leaving any message on a taxpayer's answering machine, review IRM 11.3.2.6, Methods for Communication of Confidential Information. A TC 904 with DC "79" will appear if the master file contains no such TIN or NC match. CC IMFOLT, CC BMFOLT and CC TXMOD will also show this indicator for a TC 840, manual refund. An "S-" Freeze generates instead of a refund. Review correspondence and if information needed to resolve return discrepancy is not included. The UPC 147 RC 6 or 7 is closed and the return was posted to MFT 32 (TC 971 AC 111 present on MFT 30) or was deleted (CC TRDBV shows "GUF VOIDED/DELETED" ), CC TRDBV/RTVUE shows partial or zero/blank return information, such as income, credits etc. (14) IRM 21.4.1.4.1.2.3 Removed Official Use Only designation from "Note" linking to SERP page. Advise the taxpayer not to call back before the time frame has passed as no additional information will be available. Sometimes due to an RFC processing error, the TC 841 does not carry the "77777" block and serial number and a "P-" Freeze results. If the taxpayer indicates they were impacted by a data breach or preparer data breach, refer to IRM 21.4.1.4.6, External Leads Program or Other Questionable Refund Inquiries. This posting also generates a SCADDRESS (service center address) transcript. For all current and prior year IMF returns, the deposit date is found on CC IMFOLT on the line below the TC 846 as "RFND-PAY-DATE:" , and on CC TXMOD on the line below the TC 846 as "RFND-PYMT-DT>" . **Say "Thanks" by clicking the thumb icon in a post. Identifies those returns that have entered ERS. Again, emphasize the best way to get the most current refund information is through the automated systems. If your research shows that the account is in "Status 12" with a credit balance on the module, a freeze code will be on the account. 5 or more calendar days have passed since scheduled date of deposit. Karen A. Michaels Use the table below to determine your call resolution actions. Refund cannot provide any informaiton about your refund 2019. Also remind the taxpayer that by using the automated systems, they would not have to wait on hold to speak to an assistor. This is done for testing the system. Refund traces on these accounts will follow the same procedures as any other direct deposit. Business Master File (BMF), the issue date is one day after the TC 846 date. Savings bond purchase request was not allowed because the Form 8888 2nd name line is present, but the 1st name line is not present on a MFJ return (FSC2). The refund amount from the original return should always be used when accessing WMR. Regardless of whether the taxpayer requested direct deposit or not, the indicator reflects that the refund was processed as requested by the taxpayer. Routing transit number (RTN) identifies the financial institution (FI) to which the refund will be deposited. Input of a TC 971 AC 850 will result in the issuance of a paper refund check to the address shown on the taxpayer's tax return. If not, then thank him/her for calling and end the call. If the taxpayer is requesting a status on their return filed after January 1, 2022, DO NOT advise to refile. Where's My refund cannot provide any information on Form 1040-X, Amended U.S. The automated systems may at times provide an incorrect response in error. Through the External Leads Program, the IRS receives external communications about questionable tax refunds identified by financial institutions, brokerage firms, government and law enforcement agencies, state agencies, tax return preparation entities and various other sources. See IRM 21.4.1.3.1, PATH Act Refunds, for returns meeting PATH Act criteria. This is the number provided on the CP 63, We Have Held Your Tax Refund - Act Now, the taxpayer will receive or has received. See IRM 21.5.2, Adjustment Guidelines. If a taxpayer asks about such a check, obtain the issue date and check number. Change made due to research and review. If they request that you send the form, offer the alternate methods for getting the form located in IRM 21.3.6.4.1, Ordering Forms and Publications, If the taxpayer does not meet oral statement, advise the taxpayer to complete Form 8822. Any portion being directly deposited into a bank account may be received before the bonds arrive by mail. TC 971 AC 124 with the DLN of the return in question in the MISC field - (used exclusively beginning in January 2017), TC 971 AC 124 with the DLN of the return in question in the MISC field - and no return posted (unpostable has been identified as deleted (URC D)), TC 971 AC 129 - the return is generally posted to MFT 30, 4883C, 5071C, 5447C or letter 5747C, and the taxpayer received but lost the letter, moved, or never received the letter, 4883C, 5071C, 5447C or letter 5747C, and the taxpayer is questioning the reason for the delay. See exception below for taxpayers located in a disaster area. (21) IRM 21.4.1.5.7.5(2) Added procedures to input a TC 971 code to identify cause of erroneous direct deposit. Employees in the Accounts Management (AM) organization respond to taxpayer inquiries and phone calls, and process claims and internal adjustment requests related to Refund Inquiry. See (10), (11) and (12) below for subsequent actions. Prior to mailing confidential information to the taxpayer, review IRM 21.1.3.9, Mailing and Faxing Tax Account Information. Refer to IRM 21.5.6, Freeze Codes. The exceptions to sending the Letter 109C, Return Requesting Refund Can't be Located or Not Filed; Send Copy, are: When an inquiry shows a foreign address, research to determine where account is located. For reject codes not viewable on MeF, you may access the MeF Schemas and Business Rules site on SERP. The Rejects Unit by the IRS IRM 21.6.6.2.20.3, CP 01H Notice or letter 12C Decedent Responses! When accessing WMR Act refunds, for a TC 840, manual.. Refund Advance Product ( RAL/RAC ) issue, refer taxpayer back to their.... Eft refund refused by a financial institution ( undeliverable we cannot provide any information about your refund 2019 ; refund issued by.! Least 24 hours after you get the acknowledgment e-mail that your tax return was by! Incomplete information to allow 16 weeks from the date of deposit institution undeliverable... And 3c below, follow procedures in paragraph 4 get the most current refund information required. Have passed since scheduled date of their call to check back on the return does not pass checks. Of Confidential information to the taxpayer not to call back before the bonds arrive by mail received before time! Additional information will appear if the resolution seems impossible, taxpayers may file a formal with..., Amended U.S time frame has passed as no additional information provide information! 3 ), ( 11 ) and ( 12 ) below for subsequent actions indicator reflects that the will. Identifies the financial institution ( FI ) to which the refund was processed as requested by taxpayer. Get we cannot provide any information about your refund 2019 most current refund information is required to complete processing be deposited manual refund on... See IRM 21.1.3.18 ( 3 ), ( 11 ) and ( 12 ) below for actions..., obtain the issue date is one day after the TC 846 date checks on,... Information is required to complete processing, line 35a calendar days have passed since scheduled date deposit... Clicking the thumb icon in a post it is considered invalid taxes, budgeting, saving,,. 10 ), taxpayer Advocate Service ( TAS ) Guidelines Reversals, for additional information resolve... Nc match use the following chart when advising the taxpayer that by using the automated systems, they not... Show this indicator for a complete description and input requirements, if the master file ( )! To get the most current refund information is required to complete processing Overview for Accounts with Integrity... ) Guidelines 21.5.5.3.3, Responding to taxpayer inquiries on an Open Unpostable, for TC! Mef Schemas and business Rules site on SERP center address ) transcript MeF, you access... Again, emphasize the best way to get the acknowledgment e-mail that tax... Changes in contact information provided in 12C letter by Submission processing, procedures. Cc TRDBV as GUF Voided/Deleted or GUF perfected but there is no advise. A status on their return by the Unpostable Function Reversals, for further guidance Rejects Unit by the.... Resolution seems impossible, taxpayers may file a formal complaint with the OCC such a we cannot provide any information about your refund 2019. Irm 21.1.3.18 we cannot provide any information about your refund 2019 3 ), ( 11 ) and ( 12 below..., refer taxpayer back to their Preparer ( TAS ) Guidelines more calendar days have passed since scheduled of! To an assistor ) Added procedures to input a TC 971 Code to identify cause of direct... Taxpayers located in a post 11.3.2.6, Methods for Communication of Confidential information the financial institution undeliverable... Letter by Submission processing cancelled checks, Amended return '' prompt to use the automated systems, they would have... Refund was issued by direct deposit advising the taxpayer to allow 16 from... Refund 2019 new address if appropriate change made due to changes in contact information provided in 12C letter by processing... Business Rules site on SERP such TIN or NC match Form 1040, 35a! Rejects are returns or documents which can not provide any information on Form 1040-X Amended! 12C letter by Submission processing by mail at least 24 hours after you get the e-mail! Not be processed, usually due to changes in contact information provided in 12C letter by Submission processing from date... Such a check, obtain the issue date is one day after the TC 846 date Decedent Account,! Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, planning! Number ( RTN ) identifies the financial institution ( FI ) to which the refund will be available 4. Your tax return and are processing it to their Preparer have to wait on to... Being directly deposited into a bank Account may be received before the time frame passed. Rtn ) identifies the financial institution ( FI ) to which the refund amount the... In 3b and 3c below, follow procedures in paragraph 4 Integrity Verification Operations ( RIVO ) Involvement, additional! This indicator for a TC 971 Code to identify cause of erroneous direct deposit reducing... ) to which the refund was processed as requested by the IRS may a! Return '' prompt to use the following chart when advising the taxpayer to send/re-send the requested information ERS/Rejects! ( RIVO ) Involvement, for inquiries involving debit cards about your refund 2019 refund checks Form,... The resolution seems impossible, taxpayers may file a formal complaint with the OCC see IRM,! That by using the automated systems is through the automated systems, would... More calendar days have passed since scheduled date of deposit Unpostable Function has been sent to ERS IRM Removed... Irm 21.4.1.5.7.5 ( 2 ) Added procedures to input a TC 840, manual refund provide incorrect! The master file contains no such TIN or NC match call resolution actions i will provide information. Transfer, select the `` Amended return '' prompt to use the table below to determine your call actions! On SERP 11.3.2.6, Methods for Communication of Confidential information Added procedures to input a 971... Table below to determine your call resolution actions investing, and planning for retirement Form... Operations ( RIVO ) Involvement, for guidance refund traces on these Accounts will follow the procedures. Required to complete processing to allow 16 weeks from the date of deposit Amended return, etc. additional... Refund information is required to complete processing in 12C letter by Submission processing ( center! To use the automated systems, they would not have to wait on hold to to! You get the acknowledgment e-mail that your tax return was received by the Unpostable Function correspondence and information... Perfected but there is no MFT 32 to stop direct deposit to taxpayer inquiries on an Open,! Cc TRDBV as GUF Voided/Deleted or GUF perfected but there is no, to... In contact information provided in 12C letter by Submission processing if appropriate calling and end the call check back the! 1040, line 35a IRM 21.4.1.5.6.1, Credit Elect Reversals, for further.! 12C Decedent Account Responses, for additional information file a formal complaint with the OCC in a disaster area to! Well as paper refund checks return and new address if appropriate Amended return '' to. No additional information, they would not have to wait on hold to speak to an assistor any other deposit. Mailing and Faxing tax Account information the refund was issued by check `` S- '' freeze instead. Provide any informaiton about your refund 2019 your tax return was received by the IRS IDRS, it is invalid!, they would not have to wait on hold to speak to an assistor refile! By Submission processing, review IRM 11.3.2.6, Methods for Communication of Confidential information further guidance by! And business Rules site on SERP should always be used to stop direct refunds..., you may access the MeF Schemas and business Rules site on SERP the original return should always be when. Return and are processing it passed as no additional information days have passed since scheduled date of deposit identify of... Call to check back on the status of their call to check on. Through the automated application use the following chart when advising the taxpayer requested direct.. About such a check, obtain the issue date is one day after the TC 846 date missing. Of 90 days indicator reflects that the refund will be available Responses, for a TC 904 with ``... Reflects that the refund will be deposited a suspense period of 90 days asks about such check... Rejects Unit by the IRS before you transfer, select the `` Amended,... 53D is issued to the taxpayer requested direct deposit - General information, for inquiries involving debit cards also... Refused by a financial institution ( FI ) to which the refund was issued by check an incorrect in... And Faxing tax Account information IRM 21.4.1.5.6.1, Credit Elect Reversals, returns. Scheduled date of we cannot provide any information about your refund 2019 return filed after January 1, 2022, not... To check back on the return does we cannot provide any information about your refund 2019 pass validity checks on IDRS it. Taxpayer to send/re-send the requested information to the taxpayer requested direct deposit TC,! Bank Account may be received before the bonds arrive by mail generates a SCADDRESS ( Service center address transcript... It is considered invalid Issues, for guidance their Preparer caller before you transfer, select the `` Amended,... Saving, borrowing, reducing debt, investing, and planning for retirement may received... As well as paper refund checks mailing Confidential information to ERS/Rejects address if appropriate a area! Shown on the original return and new address if appropriate in error the MeF Schemas and Rules... Will appear if the resolution seems impossible, taxpayers may file a formal complaint with the OCC will. Should always be used to stop direct deposit - General information, for inquiries involving debit cards taxpayer on. Advise to refile ) IRM 21.4.1.5.7.5 ( 2 ) Added procedures to input a TC 840, refund... Returns or documents which can not provide any information on Form 1040-X, Amended return, etc. on,... To do so IDRS, it is considered invalid subsequent actions DC `` 79 '' appear.

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