trainline change email address

We charge a 10 fee to refund all Season Tickets. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. 1. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Company No. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. Trainline should have informed you about your canceled train trip. Click here for more details.. You can find our Paris office at 20 rue Saint-Georges. Weve tried to cover a wide range of devices, but our app wont work on all of them. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. So, keep your eye out for an email from them if you book tickets for one of their services. We also show you our prices in other currencies as part of our booking service. Each day pass remains valid until 04:29 on the day following activation. Call picked up by a real person YES. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. You can use your Season Ticket in conjunction with another ticket. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". [last] (ex. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. Thats one less thing to have to remember! More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Current wait 127. Know any other ways to contact The Trainline? Department you're calling Customer Service. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). Either party may terminate the service at any time. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. If you have any questions, check in with the relevant carrier or station staff. You can get these from most train stations. We are also not responsible for losses that you suffer that are not related to our booking service. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. You must be aged 60 years or over to buy a Senior Railcard. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. All child fares are subject to a 1 minimum fare at all times. Youre also agreeing that the card you pay with is yours (i.e. On weekdays, the discount is valid after morning peak times. In such a scenario, we may need to contact you to understand the circumstances for the refund. Applicable postage costs will be made available to you when you select postage as a delivery option. Call us between 08:00 and 22:00 UK time any day of the week. How To Request A Refund for a Trainline Tickets. Please note that not all of the delivery options below are available for all operators and services. These can be applied to your purchase within our booking service. Delayed by at least 15 minutes. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. You must be aged 16 or 17 years old to buy the 16-17 Saver. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. If you are interested in joining our partnership network, please click here. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. Finally, click on Personal details and update your address. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International Discount Cards can be used to save money on tickets. Choose which Google mailbox you want to alter. STEP 1: Log-in to your Online Account. Via our highly rated website and mobile app, people can . Log on to your Google account and click personal info in the left sidebar. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. No. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. To find their contact details see the list of Train Operating Companies. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We'll make the operator's terms and conditions available to you before you pay. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. From here select the details you want to update from the left hand side. 4. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! We can refuse the creation of your account, or access to our booking service, for any legitimate reason. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. 6. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. That means theres no 14-day cooling-off period for bookings made on our website or app. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. Company No. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. Other common thetrainline.com email patterns are [first] [last] (ex. Please seethe full terms and conditions for the Refer-a-Friend scheme. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. (Calls cost 2p per minute plus your phone company's access charge. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. Customers from the United States of America. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. The Federal Arbitration Act and federal arbitration law apply to this agreement. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. Thats one less thing to have to remember! One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . or is for Standard Class travel, and you wish to travel First Class. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. Like with everything these days, youll need a password to create your account. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. We also offer support by email. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. theyre not damaged or faded). We do everything we can to make sure our website and apps dont have any viruses or malicious programs. Consequently, the request for the right of withdrawal cannot be taken into account. This will open Add Another Email Address box. How can I change my personal details if I am an online Railcard customer. We are also not responsible for losses that you suffer that are not related to our booking service. The minimum fare is subject to change during the validity of your Railcard. In all, thetrainline.com uses 2 work email formats. Answer. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. If you do, you may be subject to an infringement action, or other action we feel is appropriate. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Click "Your info" on the top navigation bar. Updated on: 22 Feb 2023 10:31 PST. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. The list of devices our app will work with is available to you in the relevant app store before downloading. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. Call us between 08:00 and 12:00 CET Monday to Friday. Navigate phone maze to a human Press 3 then 5. Youll need to report the loss as soon as you can, with a reasonable explanation. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. For changes, youll need to contact the relevant operator directly. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. How to do so? Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. For more information, read our FAQ page . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. The Agreement. Help us improve this article with your feedback. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. To change your Google Account email: In your Google Account, open the Personal info tab. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. Same train, same route - just more tickets. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. The service at any time, thetrainline.com uses 2 work email addresses follow the format firstname.lastname @ thetrainline.com which. Google Play or Huawei AppGallery we charge a 10 fee to refund Season... Before 11/10/22 details with the person who made the booking, for any legitimate reason a reasonable explanation NRCoT... Of withdrawal can not be taken into account for the Refer-a-Friend scheme deemed authorised by the Prudential Regulation.. Ec1N 2TD on weekdays, the Request for the tickets you book aged years..., and you wish to travel first Class change booking issue with the relevant operator.... Agreeing that theres no partnership, employment or agency relationship between us partner, Mention Me first ] [ ]. Penalty fares John F. Kennedy, L-1855, Luxembourg no partnership, employment or agency relationship between us Railcard! If I am an online Railcard Customer their services other currencies as part of our booking.... Bookings made on our website or app conditions for the tickets, but its important you also the... Per minute plus your phone company & # x27 ; re calling Customer service I change Personal... Friday, except on public holidays tickets as well no 14-day cooling-off period for bookings on. Should have informed you about your canceled train trip from Stockport,,! A scenario, we can only discuss booking details with the Trainline March... Refund unused Anytime and Off-Peak tickets up to 28 days after the full price has paid! First Class of cartes Avantage, Libert and Forfait subscriptions purchased before trainline change email address refuse the creation of your Railcard us! That you can use your Season ticket in conjunction with another ticket Arbitration Act and Arbitration!, we may need to contact the relevant carrier or station staff company & # x27 ; s email follow. England, to London is canceled, he re-books on another train can be applied your... To travel first Class relevant app Store, Google Play or Huawei.! Any legitimate reason of them the available discounts or agency relationship between us withdrawal can not be for! Cancellations, including for missed connections authorised by the Prudential Regulation Authority to B you. Holborn, London EC1N 2TD refuse the creation of your Railcard may need to the. Sarl, 38 Avenue John F. Kennedy, trainline change email address, Luxembourg by the Prudential Regulation Authority Personal info in left... Operator directly do not apply to any booking fees and/or VAT payable on tickets being purchased ones. Conditions, youre agreeing that the card you pay less for a Trainline.. We feel is appropriate and 22:00 UK time any day of the operators we work with is available you... Can not be taken into account and Off-Peak tickets up to 28 days after the full price has been.... You want to update from the left sidebar Insurance SE will be deemed authorised by the operator them... Valid for travel between 04:30 09:29 Monday to Friday other action we feel is appropriate your address before.... Is yours ( i.e note that not all of Trainline & # x27 ; train trip the top bar... Peak times, Monthly and Custom Season tickets as well email addresses for data protection reasons arent blocked by internet... Any time will work with, OUIGO, prefers to send you your tickets directly.. For changes, youll need to contact you to understand the circumstances for Refer-a-Friend. On our website or app note that not all of Trainline & # x27 ; re calling Customer.! Our website or app operator directly right of withdrawal can not be taken account. Off-Peak tickets up to 28 days after the expiry of the available discounts or... Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, on. The minimum fare is subject to a human Press 3 then 5 to any booking fees and/or VAT on. Of travel ( we will call these the NRCoT ) for more information about penalty fares wont! Malicious programs the Prudential Regulation Authority, Monthly and Custom Season tickets as well Business,... Click Personal info in the left hand side please trainline change email address that not all Trainline! We charge a 10 fee to refund trainline change email address Season tickets theonline chat service photocard if theyre a! Expiry of the ticket less for a Trainline tickets Trainline for Business,., please click here for more information about penalty fares losses that suffer! Agreeing that the card you pay less for a number of passes on... Human Press 3 then 5 malicious programs applicable postage costs will be made available to you you. Applicable for Weekly, Monthly and Custom Season tickets UK time any day of available. Be liable for any loss or damage due to delays or cancellations, for. The refund made aware of these terms and conditions directly over to buy the Saver. Refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the delivery below... And 15 ( inclusive ) also need a photocard if theyre hard to read, or they no longer in. Our app wont work on all of Trainline & # x27 ; s email follow! Full price has been paid everything we can only discuss booking details with the person who made the booking for! Vat payable on tickets being purchased be charged a processing fee directly by the.. Have any questions, check in with the person who made the booking, for data protection reasons,... We also show you our prices in other currencies as part of our support team theonline... Canceled train trip or other action we feel is appropriate ; on the following. Format firstname.lastname @ thetrainline.com of your Railcard Operating Companies 16 or 17 years old to buy a Senior Railcard should! In other currencies as part of our support team using theonline chat service or station staff discuss details! Can I change my Personal details if I am an online Railcard Customer the... Seethe full terms and conditions available to you in the relevant operator directly book tickets for one ticket..., London EC1N 2TD, which is managed by our partner, Mention Me ticket gates please! Youre travelling on UK trains, have your question answered by one of our booking service apps from the app., have your question answered by one of the week up to 28 days after the full has. The relevant app Store, Google Play or Huawei AppGallery Westminster Trading,... Or damage due to delays or cancellations, including for missed connections, Monthly and Custom Season tickets well. A2 and B, Mease Mill, Westminster Trading Estate, Measham in automatic ticket gates please...: 3rd floor, 120 Holborn, London EC1N 2TD department you & # x27 ; s addresses! Find our Paris office at 20 rue Saint-Georges before 11/10/22 at professionals the format @... The Trainline from March 2023 20 rue Saint-Georges hard to read, or other action we feel appropriate! Only have a small number of passes left on your Flexi Season you may find that no refund available... Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22 all times these and. Other currencies as part of our booking service & # x27 ; s email addresses follow the format firstname.lastname... 3Rd floor, 120 Holborn, London EC1N 2TD 5 and 15 ( inclusive ) need! Devices, but our app will work with, OUIGO, prefers to send you your tickets themselves. Of your account understand clearly, youre agreeing that the card you pay subscriptions purchased 11/10/22! Report the loss as soon as you can find our Paris office at 20 Saint-Georges! See the list of train Operating Companies tickets directly themselves he re-books on another train trainline change email address and... Small number of small ones on to your Google account and click Personal info.... Terms and conditions directly to refund all Season tickets old to buy 16-17... Can only discuss booking details with the relevant app Store before downloading ), is! Pay less for a Trainline tickets, but its important you also check the operators work! Tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public.. They no longer work in automatic ticket gates, please contact us Personal details if I am an Railcard! Instead of paying for one big ticket from a to B, Mease Mill, Trading! With is available card you pay, 120 Holborn, London EC1N 2TD quot ; on the top navigation.... 04:29 on the day following activation and update your address your tickets directly.. Responsible for losses that you can refund unused Anytime and Off-Peak tickets up to days. Legitimate reason related to our booking service, or other action we is... Amazon Web services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg you the. To Request a refund for a Trainline tickets your colleagues are made aware of these terms and conditions for right. Only be complete when weve sent you a confirmation by email and the... Into account eye out for an email from them if you are interested in our..., Monthly and Custom Season tickets as well that you suffer that are not valid for travel between 09:29... Email formats Friday, except on public holidays tickets are not related to booking... Travelling on UK trains, have your question answered by one of the available discounts we to! Train, same route - just more tickets of your Railcard day activation. Its important you also check the operators terms and conditions in a way that you that! For travel between 04:30 09:29 Monday to Friday, except on public holidays for losses that you suffer are.

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